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Digital inclusion

Digital Inclusion - All the services at your disposal in the Brussels-Capital Region

MAKE DIGITAL ACCESSIBLE TO ALL INHABITANTS OF BRUSSELS

The digital transition is helping to make Brussels a Smart City which increases the well-being of citizens, opens up professional opportunities for them, facilitates interactions with administrations and stimulates economic dynamism. In this perspective, it is essential to increase the accessibility and basic digital skills of citizens.

However, this digitalisation also leads to inequalities within the population:
 

  • those linked to access to computers and an Internet connection;
  • those linked to knowledge of computers and how to use them;
  • those linked to usage and the ability to take ownership of the contents made accessible by ICTs.


To reduce these inequalities, the Region has approved an action plan ( FR / NL). Through this plan, the Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

 

MENU
 

 

1. CERTIFIED DPSs AND SUPPORT STRUCTURES


A Digital Public Space (DPS) is an area fitted with computer equipment and an internet connection that is availbale for the general public to use. User support and training courses on computer literacy are also on offer.

 

1.1. CERTIFIED DPSs

The Brussels-Capital Region has put in place a 'DPS recognised by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and the approval of a DPS that meets certain criteria: number of hours open, number of training hours, presence of a qualified trainer, adequate equipment. The certified DPSs are open to the general public.
 

 Computer Center Brusurf
 Rue Saint-André 4, 1000 Brussels
 Phone: +32 (0)2 210 15 80
 Online: http://brusurf.wordpress.com
 DPS of the ARC
 (Action and Cultural Research)
 Rue de l'Association 20, 1000 Brussels
 Phone: +32 (0)2 221 11 79
 Online: www.arc-culture-bruxelles.be
 DPS – Library of Riches Claires
 Rue des Riches Claires 24, 1000 Brussels
 Phone: +32 (0)2 548 26 10
 Online: www.bibliorichesclaires.be
 DPS – Bravvo
 Rue de la Caserne 37, 1000 Brussels
 Phone: +32 (0)2 279 65 85
 Online: www.bravvo.be
 Mobile Digital Public Space
 Rue du Gouvernement Provisoire 34A, 1000 Brussels
 Phone: +32 (0)2 425 65 85
 Online: www.espacecultures.be
 DPS – Library of Laeken
 Boulevard Emile Bockstael 246, 1020 Brussels
 Phone: +32 (0)2 279 37 86
 Online: www.bibliolaeken.be
 Wijkpartenariaat - De Schakel
 Rue Dupont 58 (2nd floor), 1030 Brussels
 Phone: +32 (0)2 219 00 64
 
 EPN1030 (DPS1030)
 Rue de Jérusalem 46, 1030 Brussels
 Phone: +32 (0)2 247 77 20
 Online: www.milocs.be
 Web Workshop – DPS of Saint-Gilles
 Rue du Fort 37, 1060 Brussels
 Phone: +32 (0)2 537 02 68
 Online: www.atelierduweb.be
 Open Atelier 110 Anderlecht
 Rue Georges Moreau 110, 1070 Brussels
 Phone: +32 (0)2 555 09 90
 Online: www.makzvzw.org
 Open Atelier 110 Molenbeek-Saint-Jean
 Rue Mommaerts 4, 1080 Brussels 
 Phone: +32 (0)2 555 09 90
 Online: www.makzvzw.org
 Study Kids Support Asbl (SKS) 
 Rue Vanderdussen 80, 1080 Brussels
 Phone: +32 (0)475 95 85 31
 Online: www.study-kids-support.be
 Koekeltech DPS
 Rue de l'Eglise Saint-Anne 63, 1081 Brussels 
 Phone: +32 (0)2 410 46 57
 Online: www.koekeltech.be/epn
 Cultural Center of Evere – l’Entrela
 Rue de Paris 43, 1140 Brussels
 Avenue Platon 21, 1140 Brussels
 Phone: +32 (0)2 241 15 83
 Online: www.lentrela.be/missions/epn
 Digital Public Space by FQS
 (Forest-Quartier-Santé)
 Rue Berthelot 163, 1190 Brussels
 Phone: +32 (0)2 340 26 00
 Online: www.f-q-s.be
 DPS Uccle
 Chaussée d’Alsemberg 1011, 1180 Brussels
 Phone: +32 (0)2 563 21 89
 
 Wolu Cyber Cité - Cyber de Wolubilis
 Rue Lola Bobesco 11, 1200 Brussels
 Phone: +32 (0)2 761 60 18
 Online: www.wolu-cyber.be
 DPS Sapiens
 Rue du Mérinos 1B, 1210 Brussels
 Phone: +32 (0)2 218 44 47
 


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1.2. DPS IN YOUR MUNICIPALITY

You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital Accessibility: www.caban.be.

Please find the list of all support structures by municipality in the flyers below:
 

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1.3. OTHER SUPPORT STRUCTURES

Other support structures and training courses are also available.
 

 DPS or ragional offices
 Support at home


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2. WHERE TO BROWSE THE INTERNET ?


Most of Digital Public Spaces offer an access to a computer, to the Internet, support and advices.

However, you have alternatives to access to the Internet free of charges:
 

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3. IT EQUIPMENT


For those who don't have a computer at home or tend to use computers in public spaces (Libraries, Dogotal Public Spaces, etc), please find below some links to rend (or buy) IT equipment at reduced prices.
 

 Close the Gap

 Didier Appels (didier.apperls@close-the-gap.org)

 Peter Manderick (peter.manderick@close-the-gap.org) – 0475.50.64.18

 website

 Molengeek

 Contact: community@molengeek.com

 website

 CF2D

 Bernard Goffinet (bernard.goffinet@cf2m.be)

 Salvatore Correnti (correnti.salvatore@cf2m.be) – 02.526.28.67

 Mustapha Jabour (mustapha.jabour@cf2m.be) – 02.526.28.60

 website

 Oxfam

 Jos bosmans (jbo@oxfamsol.be) - 0477.04.77.47

 Computer Shop Ixelles-Elsene (infixe@oxfamsol.be)

 website

 Circular.brussels asbl

 Contact: contact@circular.brussels

 website

A list of all the organisations offering second-hand IT equipment is available here.

If you need IT equipment adapted for a disability, please contact the non-profit organisation Solival, which has set up a project of technological aids, known as "CyberVal".

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4. DIGITAL PUBLIC SERVICES AVAILABLE TO ALL


You can also complete almost all your administrative processes online, at home, using your computer.

If you don't have a computer or are experiencing difficulties using one, please visit the section "1.Certified DPSs and support structures". The Digital Public Spaces are there to help you through these processes.

 

4.1. Online administration
There are several ways to connect to the government’s online services:

 

4.2. Digital services to request official documents on line

 

 IRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …)  manual FR 
 manual NL
 Helpdesk IRISline: +32 (0)2 801 00 00
 email: irisline@cirb.brussels
 Monday to Friday from 8am to 6pm

 « MyBenefits », an app where you can manage your social benefits (gas, electricity, water …)

   
 My Actiris one-stop shop where you can search for a job  manual FR
 manual NL
 Contact Centre 0800 35 123
 Monday to Friday from 8:30am to 12:30pm and 1:30pm to 4:30pm
 Brussels Fiscality - MyTax where you can view your property tax, traffic tax, etc.  manual FR
 manual NL
 Helpdesk +32 (0)2 801 00 00
 Monday to Friday from 8am to 6pm
 Official email via e-box  manual FR
 manual NL
 Contact +32 (0)2 740 74 74
 Monday to Friday from 8.30am to 5pm
 The National Register Mijn Dossier / Mon Dossier where you can view your personal National Register file   manual FR
 manual NL
 Helpdesk Belpic +32 (0)2 518 21 16
 email: helpdesk.belpic@rrn.fgov.be
 Mijn Gezondheid / Ma Santé, the central access point for various personal data about your health and information about health in general   manual FR
 manual NL
 Helpdesk +32 (0)2 788 51 55
 Monday to Friday from 7am to 8pm
 The Brussels Health Network portal to view which documents about your are being shared across health networks and allows you to manage this information flow   manual FR
 manual NL
Contact +32 (0)2 513 01 68


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5. COMPUTING COURSES
 


Information updated on 21 April 2021