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Make digital accessible to all inhabitants of Brussels

The digital transition is helping to make Brussels a Smart City which increases the well-being of citizens, opens up professional opportunities for them, facilitates interactions with administrations and stimulates economic dynamism.

In this perspective, it is essential to increase the accessibility and basic digital skills of citizens. However, this digitalisation also leads to inequalities within the population:

  • those linked to access to computers and an Internet connection;
  • those linked to knowledge of computers and how to use them;
  • those linked to usage and the ability to take ownership of the contents made accessible by ICTs.

To reduce these inequalities, the Region has approved an action plan ( External link / External link). Through this plan, the Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

Are you looking for somewhere to connect to the internet? Would you like know where to buy a cheap computer? Would you like to learn how to use a computer, search the internet or prepare your CV? Would you like more information about the social tariff or online administrative processes? You are on the right page!  We will explain everything here.

Where can I browse the internet for free and who can help me with IT?

Most Digital Public Spaces offer access to a computer, to the Internet, and to support and training.

You also have alternatives for accessing the Internet free of charge:

  • On External linkthis page, you can find other places where you can consult the internet 
  • External linkHere you can find the wifi.brussels network points where you can connect to the internet free of charge

Digital Public Spaces

A Digital Public Space (DPS) is a public access space that makes digital technology available to the whole population. A DPS provides equipment (computers, ID card readers, etc.) and an Internet connection, either free of charge or for a nominal fee.

What do DPSs offer?

In most Digital Public spaces, you can enjoy:

  • access, free or for a nominal cost, to computer equipment and an internet connection;
  • a basic introduction to IT: how to use the mouse and the keyboard, use of a smartphone and tablet, etc.
  • basic to advanced training: basic use of digital tools in general, and sometimes learning how to use very specific software such as video editing, photo editing, website creation, etc. The basic training is common to all DPSs;
  • global digital support: help with internet searches (housing, travel, job-search sites, etc.), drafting and formatting of a CV, drafting and/or correction of letters, etc.;
  • digital support for the different online administrative processes (public or private).

The DPs in your municipality

You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital AccessibilityExternal linkwww.caban.be.

Please find the list of all support structures by municipality in the flyers below:

Albanian

External linkBrussels city
 (.pdf / 1,7 MB / SQ)

External linkSchaerbeek/Saint-Josse
 (.pdf / 1,413 MB / SQ)

External linkEtterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / SQ)

External linkAnderlecht/Molenbeek
 (.pdf / 1,57 MB / SQ)

External linkAuderghem/Watermael-Boisfort
 (.pdf / 1,54 MB / SQ)

External linkForest/Uccle
 (.pdf / 1,58 MB / SQ)

External linkWoluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / SQ)

External linkZone North West
 (.pdf / 1,24 MB / SQ)

Arabic

External linkBrussels City
 (.pdf / 1,8 MB / AR)

External linkSchaerbeek/Saint-Josse
 (.pdf / 1,41 MB / AR)

External linkEtterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,7 MB / AR)

External linkAnderlecht/Molenbeek
 (.pdf / 1,6 MB / AR)

External linkAuderghem/Watermael-Boisfort
 (.pdf / 1,58 MB / AR)

External linkForest/uccle
 (.pdf / 1,62 MB / AR)

External linkWoluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,67 MB / AR)

External linkZone North West
 (.pdf / 1,28 MB / AR)

English

External linkBrussels City
 (.pdf / 1,7 MB / EN)

External linkSchaerbeek/Saint-Josse
 (.pdf / 1,42 MB / EN)

External linkEtterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / EN)

External linkAnderlecht/Molenbeek
 (.pdf / 1,58 MB / EN)

External linkAuderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / EN

External linkForest/Uccle
 (.pdf / 1,59 MB / EN)

External linkWoluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,64 MB / EN)

External linkZone North-West
 (.pdf / 1,24 MB / EN)

Polish

External linkBrussels city
 (.pdf / 1,7 MB / PL)

External linkSchaerbeek/Saint-Josse
 (.pdf / 1,41 MB / PT)

External linkEtterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / PL)

External linkAnderlecht/Molenbeek
 (.pdf / 1,57 MB / PL)

External linkAuderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / PL)

External linkForest/Uccle
 (.pdf / 1,58 MB / PL)

External linkWoluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / PL)

External linkZone North-West
 (.pdf / 1,24 MB / PL)

Portuguese

External linkBrussels city
 (.pdf / 1,7 MB / PT)

External linkSchaerbeek/Saint-Josse
 (.pdf / 1,41 MB / PT)

External linkEtterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / PT)

External linkAnderlecht/Molenbeek
 (.pdf / 1,67 MB / PT)

External linkAuderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / PT)

External linkForest/Uccle
 (.pdf / 1,6 MB / PT)

External linkWoluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / PT)

External linkZone North-West
 (.pdf / 1,24 MB / PT)

Roumanian

External linkBrussels city
 (.pdf / 1,69 MB / RO)

External linkSchaerbeek/Saint-Josse
 (.pdf / 1,43 MB / RO)

External linkEtterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,62 MB / RO)

External linkAnderlecht/Molenbeek
 (.pdf / 1,58 MB / RO)

External linkAuderghem/Watermael-Boisfort
 (.pdf / 1,56 MB / RO)

External linkForest/Uccle
 (.pdf / 1,6 MB / RO)

External linkWoluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,65 MB / RO)

External linkZone North-West
 (.pdf / 1,25 MB / RO)

Turkish

External linkBrussels city
 (.pdf / 1,7 MB / TR)

External linkSchaerbeek/Saint-Josse
 (.pdf / 1,41 MB / TR)

External linkEtterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / TR)

External linkAnderlecht/Molenbeek
 (.pdf / 1,57 MB / TR)

External linkAuderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / TR)

External linkForest/Uccle
 (.pdf / 1,59 MB / TR)

External linkWoluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / TR)

External linkZone North-West
 (.pdf / 1,24 MB / TR)

Certified DPSs

The Brussels-Capital Region has put in place a 'External linkDPS recognised by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and recognition of a DPS that meets certain criteria: public accessibility, number of hours open, number of training hours, presence of a qualified trainer, and adequate equipment. They can be found here.

logo des EPN labellisés

DPS of the ARC
 (Action and Cultural Research)

 Rue de l'Association 20, 1000 Brussels
 Phone +32 (0)2 221 11 79

 Online: External linkwww.arc-culture-bruxelles.be

DPS – Library of Riches Claires

 Rue des Riches Claires 24, 1000 Brussels
 Phone +32 (0)2 548 26 10

 Online: External linkwww.brunette.brucity.be/bib/bibp1/index.htm

 DPS – Bravvo

 Rue de la Caserne 37, 1000 Brussels
 Phone +32 (0)2 279 65 85

 Online: External linkwww.bravvo.be

Mobile Digital Public Space

 Rue du Gouvernement Provisoire 34A, 1000 Brussels
 Phone +32 (0)2 425 65 85

 Online: External linkwww.espacecultures.be

DPS – Library of Laeken

 Boulevard Emile Bockstael 246, 1020 Brussels
 Phone +32 (0)2 279 37 86

 Online: External linkwww.bibliolaeken.be

 Wijkpartenariaat - De Schakel

 Rue Dupont 58 (2nd floor), 1030 Brussels
 Phone +32 (0)2 219 00 64

Online : External linkhttps://schakel.org/fr/partner/wijkpartenariaat-de-schakel/

 EPN1030 (DPS1030)

 Rue de Jérusalem 46, 1030 Brussels
 Phone +32 (0)2 247 77 20

 Online: External linkwww.me-1030.be/espace-numerique-1030

 Web Workshop – DPS of Saint-Gilles

 Rue du Fort 37, 1060 Brussels
 Phone +32 (0)2 537 02 68

 Online: External linkwww.atelierduweb.be

 Open Atelier 110 Anderlecht

 Rue Georges Moreau 110, 1070 Brussels
 Phone +32 (0)2 555 09 90

 Online: External linkwww.makzvzw.org

  DPS Scheut

 Rue Léopold De Swaef 10 B, 1070 Brussels

 Online: External linkwww.anderlecht.be

 DPS Goujons

 Rue des Goujons 104, 1070 Brussels

 Open Atelier 110 Molenbeek-Saint-Jean

 Rue Mommaerts 4, 1080 Brussels 
 Phone +32 (0)2 555 09 90

 Online: External linkwww.makzvzw.org

Study Kids Support Asbl (SKS) 

 Rue Vanderdussen 80, 1080 Brussels
 Phone +32 (0)475 95 85 31

 Online: External linkwww.study-kids-support.be

 Koekeltech DPS

 Rue de l'Eglise Saint-Anne 63, 1081 Brussels 
 Phone +32 (0)2 410 46 57

 Online: External linkhttps://www.koekeltech.be/epn-de-koekelberg/

  DPS Ganshoren

 Avenue de la Réforme 66, 1083 Brussels
 Phone +32 (0)2 428 62 60

 Online : External linkhttps://cpasganshoren.be/insertion-socio-professionnelle/formations-aux-outils-informatiques-et-numeriques-a-lepn-espace-public-numerique-de-ganshoren/

 DPS Library of Jette

 Place Cardinal Mercier 10, 1090 Brussels
 Phone +32 (0) 426 05 05

 Online : External linkhttps://www.jette.irisnet.be/nl/vrije-tijd/cultuur/franstalige-bibliotheek (FR/NL)

 Cultural Center of Evere – l’Entrela

 Rue de Paris 43, 1140 Brussels
 Avenue Platon 21, 1140 Brussels
 Phone +32 (0)2 241 15 83

 Online: External linkwww.lentrela.be/missions/epn

 Digital Public Space by FQS
 (Forest-Quartier-Santé)

Rue Berthelot 163, 1190 Brussels

Phone +32 (0)2 340 26 00

Online: External linkwww.f-q-s.be

 DPS Uccle

Chaussée d’Alsemberg 1011, 1180 Brussels

Phone +32 (0)2 563 21 89

Online : External linkEPN Uccle (fobagra.net)

 Wolu Cyber Cité - Cyber de Wolubilis

Rue Lola Bobesco 11, 1200 Brussels

Phone +32 (0)2 761 60 18

 Online: External linkwww.wolu-cyber.be

 DPS Sapiens

Rue du Mérinos 1B, 1210 Brussels

Phone: +32 (0)2 218 44 47

 Online : External linkhttps://caban.be/fr/espaces-publics-numeriques/fobagra-88/article/sapiens?lang=fr

DPS CybeRogier

Avenue Rogier 22, 1030 Schaerbeek

Phone: +32 (0)492 19 35 05

Online : External linkEspace Public Numérique (CPAS) | Schaerbeek (1030.be)

DPS of Watermael-Boitsfort

Square Albert 1er, 7 1070 Anderlecht

Phone: +32 (0)471 76 16 98

Online : External linkhttps://watermael-boitsfort.be/fr/vivre-a-watermael-boitsfort/culture/espaces-publics-numeriques/espace-public-numerique

Névé AnderTech

Square Albert 1er, 7 1070 Anderlecht

Phone: +32 (0)471 76 16 98

Online : External linkwww.neve-edu.org

DPS du Phare

Chaussée de Waterloo, 935
1180 Uccle

Phone: +32 (0)2 605 14 80

Other digital inclusion structures and resources

Am I entitled to the social tariff?

The social tariff is a discount granted by operators on the fixed telephone or Internet bill. To receive it, certain conditions have to be met. External linkthe Annex to the Act of 13 June 2005 on electronic communications.

How to apply for the social tariff

Your application for the social tariff must be submitted to your operator (if they are a social tariff provider), who will inform you of the possible discounts, depending on your tariff plan.

The operator then forwards the application to the BIPT (Belgian Institute for Postal Services and Telecommunications), which checks whether you meet the conditions for the social tariff. If the dossier is approved, the operator applies the social tariff and adapts the bills from the next invoicing period.

If necessary, the BIPT will contact you by post for further information and then informs the operator whether the dossier has been approved or refused.

For questions on the conditions for the social tariff, please contact the BIPT officials from Monday to Friday from 9am to 12pm on +32 (0)2 226 89 51.

Where can I find computer equipment?

Do you not have a computer at home? Do you tend to use computers in public spaces (libraries, Digital Public Spaces, etc.)?

Below are some associations that allow you to buy or rent IT equipment at reduced prices:


 Close the Gap

 Didier Appels (didier.apperls@close-the-gap.org)

 Peter Manderick (peter.manderick@close-the-gap.org) – 0475.50.64.18

External linkwebsite

 Molengeek

 Contact: community@molengeek.com

External linkwebsite

 CF2D

 Bernard Goffinet (bernard.goffinet@cf2m.be)

 Salvatore Correnti (correnti.salvatore@cf2m.be) – 02.526.28.67

 Mustapha Jabour (mustapha.jabour@cf2m.be) – 02.526.28.60

External linkwebsite

 Oxfam

 Jos bosmans (jbo@oxfamsol.be) - 0477.04.77.47

 Computer Shop Ixelles-Elsene (infixe@oxfamsol.be)

External linkwebsite

 Circular.brussels asbl

 Contact: contact@circular.brussels

External linkwebsite

If you have a disability and need adapted IT equipment, please contact the non-profit organisation Solival, which has set up a technological aid project called "External linkCyberVal"

How can I carry out my administrative processes?

You can complete almost all your administrative processes online, at home, using your computer.

If you don't have a computer or are experiencing difficulties using one... Please visit section "1. Digital Public Spaces".

How to connect

There are several ways to connect to online services:

  • Via your electronic identity card
  • via itsme
  • via Token

You can find the manual External linkhere (.pdf, 4.61 MB)

List of Digital public services for requesting official documents

External linkIRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …)

External linkStart with IRISbox

External linkApply for an energy bonus on IRISbox

External linkRequest your birth certificate with IRISbox

External linkManual

 Helpdesk IRISline: +32 (0)2 801 00 00
 email: irisline@paradigm.brussels
 Monday to Friday from 8am to 6pm

External link« MyBenefits », an app where you can manage your social benefits (gas, electricity, water …)

External linkMy Actiris one-stop shop where you can search for a job

External linkmanual FR
External linkmanual NL

 Contact Centre 0800 35 123
 Monday to Friday from 8:30am to 12:30pm and 1:30pm to 4:30pm

 Brussels Fiscality - External linkMyTax where you can view your property tax, traffic tax, etc.

External linkmanual FR
External linkmanual NL

 Helpdesk +32 (0)2 801 00 00
 Monday to Friday from 8am to 6pm

 Official email via External linke-box

External linkmanual FR
External linkmanual NL

 Contact +32 (0)2 740 74 74
 Monday to Friday from 8.30am to 5pm

 The National Register External linkMijn Dossier / External linkMon Dossier where you can view your personal National Register file 

External linkmanual FR
External linkmanual NL

 Helpdesk Belpic +32 (0)2 518 21 16
 email: helpdesk.belpic@rrn.fgov.be

External linkMijn Gezondheid / External linkMa Santé, the central access point for various personal data about your health and information about health in general 

External linkmanual FR
External linkmanual NL

 Helpdesk +32 (0)2 788 51 55
 Monday to Friday from 7am to 8pm

External linkThe Brussels Health Network portal to view which documents about your are being shared across health networks and allows you to manage this information flow 

External linkmanual FR
External linkmanual NL

Contact +32 (0)2 513 01 68

Digital Inclusion Coordination and the Digital Appropriation Plan

This page was created in the context of the Digital Inclusion Plan 2021-2024 (DAP) [External linkfr][External linknl]. This Plan was drafted by the Digital Inclusion Coordination (DIC) within Paradigm, in collaboration with the members of the Digital Inclusion Working Group and in cooperation with the stakeholders on the ground. Through this plan, the Brussels-Capital Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

Are you a digital inclusion stakeholder and/or wanting more information about the projects of the Digital Inclusion Coordination? Visit the External linksmartcity.brussels portal.

Any questions? Any comments? Contact the Digital Inclusion Coordination within Paradigm's Digital Transformation Hub

By email via inclusion@paradigm.brussels

By post, to the Digital Inclusion Coordination, at the following address: Avenue des Arts 21, B-1000 Brussels.