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Emergency and duty services

Emergency and duty services
Perhaps your child has had a nasty fall. Or you might need medication after 9 pm. What if your pet is running a fever and you’re at your wit’s end? Or maybe you just need someone to talk to.
There are many special phone lines open outside of regular hours offering professional health services.
  • In a medical emergency as a result of an accident, violence or a fire, call 100 (in Belgium) or 112 (valid throughout the European Union). Both of these numbers are free 24 hours a day from a landline, a public telephone or a mobile phone (even when networks are not available or overloaded).
  • Police emergencies: 101
  • In the event of a road accident you can call an agent from one of the emergency roadside phones positioned every two kilometres on motorways and some regional roads. The agent will be able to determine your location automatically.

Medical assistance

Emergency Services

European emergency number

Valid in Brussels and throughout Europe, for all medical emergencies
Phone: 112
Online: www.sos112.be

Fire and ambulance services

Phone: 100
Online: firebru.brussels

Centre Antipoisons (antipoison centre)

Phone: +32 (0)70 245 245
Online: www.poisoncentre.be (FR/NL)

Centre des brûlés Bruxelles (burns centre)

Hôpital militaire Reine Astrid
Dispatching emergency : +32 (0)2 264 48 48 - Phone: +32 (0)2 268 62 00
Online: www.hopitalmilitaire.be (FR/NL)

Red Cross

Phone: 105

Round-the-clock and duty services

Duty doctors

Garde Bruxelloise
Phone: +32 (0)2 201 22 22
Online: www.gbbw.be

  • SOS Médecins (French-speaking service)
    Phone: +32 (0)2 513 02 02
    Online: www.sosmedecins.be (FR)
  • Brusselse Huisartsen Kring (Dutch-speaking service)
    Phone: +32 (0)2 242 43 44
    Online: www.bhak.be (NL)

Duty pharmacies

Emergency phone: 0903 99 000 (€1.50/min)

Pharmacies post a list of the pharmacies open until 10 pm.
You can find a list of duty pharmacies between 10 pm and 9 am at the following bodies:

  • the Association Pharmaceutique Belge (Belgian pharmacists' association)
    Online: www.pharmacie.be (FR/NL)
  • the Union des Pharmaciens de Bruxelles (U.P.B.) (Brussels pharmacists' association)
    Online: www.upb-avb.be (FR/NL).

Vaccines, serum and gamma globulin for single use are also available 24/7 at the following address:
Clinique générale Saint-Jean
Rue du Marais 114, 1000 Brussels
Online: www.clstjean.be (FR/NL)

Aids, STI (Sexually Transmitted Infections) and sexual health

  • Aide Info Sida (French-speaking service)
    Phone: 0800 20 120
    Online: www.aideinfosida.be (FR)
  • Sensoa (Dutch-speaking service)
    ​Phone: +32 (0)2 238 68 68
    Online: www.sensoa.be

Veterinary duty services

Vet Emergency (home emergency service)
Phone: +32 (0)2 644 24 24
Online: www.vetemergency.be

  • SOS Vétérinaires (French-speaking emergency service)
    Home: +32 (0)497 40 04 00
    At the office : +32 (0)491 91 91 31
    Online: www.veterinaires.brussels (FR)

Psychosocial assistance

Helplines

Suicide prevention

Protection against violence and mistreatment

SOS Violence

The website www.sosviolence.brussels (FR/NL) of the Cellule Egalité des Chances et Diversité of the BRPS provides information and useful contacts in case of violence between partners or domestice violence.

  • SOS Viol (rape helpline) (French-speaking service)
    Phone: +32 (0)2 534 36 36
    Online: www.sosviol.be (FR)

Child maltreatment

Elder mistreatment

  • SEPAM (Service d'Ecoute pour Personnes Agées Maltraitées (French-speaking service)
    asbl Infor-Homes
    Phone: +32 (0)2 223 13 43
    Online: www.inforhomesasbl.be/fr/maltraitance (FR)
  • Brussels Meldpunt Ouderenmis(be)handeling (Dutch-speaking service) 
    Home-Info vzw
    Phone: +32 (0)2 511 91 20
    Online: www.home-info.be (NL)

Assistance for young people

  • SOS Jeunes (French-speaking service)
    Phone: +32 (0)2 512 90 20
    Online: www.sosjeunes.be (FR)
  • Awel (Dutch-speaking service)
    Phone: 102
    Online: www.awel.be (NL)
  • Teleblok (assistance to students during the exams) (Dutch-speaking service)
    Chat on the website of Teleblok every day during the exam periods in January and June  from 6pm to 11 pm
    Online: www.teleblok.be (NL)

Drugs - support and prevention

  • Infor-Drogues (information about drugs) (French-speaking service)
    Phone: +32 (0)2 227 52 52
    Online: www.infor-drogues.be (FR)
  • De Druglijn (information about drugs (Dutch-speaking service)
    Phone: +32 (0)78 15 10 20
    Onlne: www.druglijn.be (NL)
  • Alcooliques Anonymes (Alcoholics Anonymous) (French-speaking service)
    Phone : +32 (0)2 511 40 30
    Online: www.alcooliquesanonymes.be (FR)
  • Anonieme Alcoholisten Vlaanderen (Alcoholics Anonymous) (Dutch-speaking service)
    Phone: +32 (0)3 239 14 15
    Online: www.aavlaanderen.org (NL)

Safety

Police emergencies

Phone: 101

Police stations

To find the nearest police station, see the section on police zones​.

Child Focus

Phone: 116 000 (free inside Belgium) - +32 (0)2 475 44 99 (paying from abroad)
Online: www.childfocus.be (FR/NL)

Suspected gas leaks

Phone: 0800 19 400
Online: www.sibelga.be

Lost or stolen bank cards

Card Stop
Phone: +32 (0)78 170 170
Online: www.cardstop.be (FR/NL)

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