Digital Inclusion Review – Digital Brussels
The digitalisation of society is a vector of opportunity and simplification for citizens. However, this digitalisation is also creating inequalities within the population.
Since March 2, 2024, any new digital procedure launched by a public administration in the Brussels-Capital Region must undergo a digital inclusion review by Paradigm, in accordance with Article 13 of the Digital Brussels ordinance.
Why?
To ensure that all citizens — including those less digitally skilled — can easily access online services. This involves:
- Active or passive support throughout the process,
- Alternatives to digital-only approaches,
- Compliance with accessibility standards,
- Clear and multichannel communication.
What will you find on this page?
- The evaluation grid to complete in order to submit your project to Paradigm
- The full guide to support you throughout the process
- A summary of the guide for a quick overview
These documents will be regularly updated based on field feedback to better reflect best practices and provide you with tailored advice.
For more information about our approach, please visit External linkour main page on digital inclusion in the Brussels-Capital Region.
For any questions about this review, please contact inclusion@paradigm.brussels
If you have questions about other aspects of the ordinance, you can visit External linkthis page on easy.brussels about the Digital Brussels ordinance or consult their guide (on the same page).