Departments of Brussels Fiscality
Brussels Fiscality is composed of ten departments, each with its own roles and responsibilities.
Brussels Fiscality operates with a Front Office/Back Office structure.
Taxpayers mainly interact with Front Office case managers through the MyTax online platform, the service desks, the contact centre, email or letters.
These case managers answer questions and provide first-line support, such as:
- Setting up a payment plan on request
- Updating personal details
- Giving information and explanations about taxes
Backoffice staff handle files efficiently and manage the overall processes. They are responsible for:
- Deciding who must pay which taxes
- Checking payments
- Issuing refunds
- Preparing future tax policy projects
- Conducting legal analysis
- Verifying information sources and collecting data
- Sending and sorting letters
- Recruiting new staff
Several departments contribute to the tax process. Would you like to know more about this process and the role of each department? Visit the Opens in new windowTax Process page for more information.
As the first point of contact for clients, this department aims to improve how questions and requests are handled, and to give clear and correct information.
This department serves as the Brussels-Capital Region’s taxation research centre. It studies and analyses tax issues and provides advice on tax policy and the revenue these taxes generate for the Region.
This multidisciplinary team helps all staff work as efficiently as possible by giving them strong tools and new technologies.
This department aims to make Brussels Fiscality an attractive employer that supports personal growth. It works to create an inspiring workplace and promote a healthy work-life balance.
Het Aankoopcomité van onroerende goederen maakt integraal deel uit van Brussel Fiscaliteit en heeft volgende kerntaken:
- Het levert schattingen af voor alle Brusselse openbare instanties. Deze schattingen hebben als doel de venale waarde te bepalen van onroerende goederen en zakelijke gebruiksrechten gelegen in het Brussels Hoofdstedelijk Gewest.
- Het geeft ook juridisch advies over notariële akteontwerpen.
The Real Estate Acquisiton Committee is an integral part of Brussels Fiscality. Its main tasks are:
- Providing valuations for all public institutions in Brussels, to determine the market value of properties and property rights within the Brussels-Capital Region
- Offering legal advice on draft notarial deeds
This department consists of lawyers, legal assistants and case managers. It deals with appeals and complaints and ensures that all services of Brussels Fiscality apply the legislation correctly.
The knowledge centre and data management hub of Brussels Fiscality.
This department ensures that taxes owed in the Brussels-Capital Region are calculated accurately and fairly. It also works to make sure that the budget forecasts are achieved.
This department has two main tasks:
- Managing financial and accounting operations related to taxes and fines, including both revenue and expenditure;
- Managing reminders and enforcement procedures for unpaid amounts.
This department supports the Strategic Board in defining and implementing the organisation’s strategy across all operational departments.