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Digital inclusion in the Brussels-Capital Region

Are you looking for a place to connect to the Internet? You don't know where to buy a cheap PC? Would you like to learn how to use a computer, how to search the Internet? Do you want to know more about the social tariff or online administrative procedures? You are on the right page!

Digital tools can enpower you in your everyday life and, in the Brussels-Capital Region, we endeavour to keep these tools inclusive.

Where can I browse the internet for free and who can help me with IT?

Most Digital Public Spaces offer access to a computer, to the Internet, and to support and training.

Many libraries also offer this access, and a free public network has been installed in Brussels: wifi.brussels. More information on Opens in new windowthis page.

Digital Public Spaces

A Digital Public Space (DPS) is a public access space that makes digital technology available to the whole population. A DPS provides equipment (computers, ID card readers, etc.), supports the population in their use of digital technology and offers IT training either free of charge or for a nominal fee.

What do DPSs offer?

In most Digital Public Spaces, you can enjoy:

  • access, free or for a nominal cost, to computer equipment and an internet connection;
  • a basic introduction to IT: how to use the mouse and the keyboard, use of a smartphone and tablet, etc.
  • basic to advanced training: basic use of digital tools in general, and sometimes learning how to use very specific software such as video editing, photo editing, website creation, etc. The basic training is common to all DPSs;
  • global digital support: help with internet searches (housing, travel, job-search sites, etc.), drafting and formatting of a CV, drafting and/or correction of letters, etc.;
  • digital support for the different online administrative processes (public or private).

The DPSs in your municipality

You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital Accessibility: Opens in new windowwww.caban.be.

Please find the list of all support structures by municipality in the flyers below:

Brochures by language (by municipality or zone in each PDF)

Some of the documents are not available in this language. You can find them below in the available languages.

Certified DPSs

The Brussels-Capital Region has put in place a 'DPS recognized by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and recognition of a DPS that meets certain criteria: public accessibility, number of hours open, number of training hours, presence of a qualified trainer, and adequate equipment. Here you can find Opens in new windowthe list of certified DPSs.

logo des EPN labellisés

Other digital inclusion structures and resources

Other support structures and training courses are also available to assist you.

Do you need help with digital technologies? Refer to our digital inclusion phonebook to find support in your area.

Digital Inclusion Directory (FR)

Some of the documents are not available in this language. You can find them below in the available languages.

DPS or regional offices

Mapping

Training platforms

Where can I find computer equipment?

Do you not have a computer at home? Do you tend to use computers in public spaces (libraries, Digital Public Spaces, etc.)?

The digipunten in Brussels allow the rental of computer equipment. Opens in new windowMore information on the digipunten.

If you have a disability and need adapted IT equipment, please contact the non-profit organisation Solival, which has set up a technological aid project called "Opens in new windowCyberVal".

Am I entitled to the social internet offer?

The rules regarding the social tariff have changed since march 1st, 2024. A "social internet offer" can now be asked for when registering with an operator for home internet.

This offer guarantees speeds of at least 30Mbps and at least 150 Go of data for 19€/month, with possible pricing increases up to 40€ for packaged offers (ie internet + TV, phone,...).

For more information (including on eligibility), you can:

How can I carry out my administrative processes?

You can complete almost all your administrative processes online, at home.

If you don't have a computer or are experiencing difficulties using one, please visit the section "1. Opens in new windowDigital Public Spaces".

How to connect

There are several ways to connect to online services:

Manual

For step-by-step instructions on these 3 methods of online authentication, see the manual hereafter (FR):

Some of the documents are not available in this language. You can find them below in the available languages.

List of Digital public services for requesting official documents

Opens in new windowIRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …)

Manual IRISbox & Bruxell'Air (FR)

Some of the documents are not available in this language. You can find them below in the available languages.

Opens in new windowMyBenefits, an app where you can manage your social benefits (gas, electricity, water …)

Opens in new windowMy Actiris one-stop shop where you can search for a job

Manual My Actiris (FR)

Some of the documents are not available in this language. You can find them below in the available languages.

Opens in new windowBrussels Fiscality - MyTax where you can view your property tax, traffic tax, etc.

  • Helpdesk +32 (0)2 801 00 00 (Monday to Friday from 8am to 6pm) 

Manual My Tax (FR)

Some of the documents are not available in this language. You can find them below in the available languages.

Opens in new window e-box, for your official emails

  • Contact +32 (0)2 740 74 74 (Monday to Friday from 8.30am to 5pm)

Manual My e-box (NL)

Some of the documents are not available in this language. You can find them below in the available languages.

External linkMijn Dossier / Opens in new windowMon Dossier where you can view your personal National Register file 

Manual My Dossier (FR)

Some of the documents are not available in this language. You can find them below in the available languages.

Opens in new windowMyhealth, the central access point for various personal data about your health and information about health in general 

Opens in new windowBrusselsHealthNetwork, the portal to view which documents about your are being shared across health networks and allows you to manage this information flow 

Manual MyHealth & BrusselsHealthNetwork (FR)

Some of the documents are not available in this language. You can find them below in the available languages.

Digital Inclusion Coordination and the Digital Appropriation Plan

This page was created in the context of the Digital Appropriation Plan 2021-2024 (DAP). This Plan was drafted by the Digital Inclusion Coordination (DIC) within Paradigm, in collaboration with the members of the Digital Inclusion Working Group and in cooperation with the stakeholders on the ground. 

Digital Appropriation Plan 2021-2024 (FR)

Through this plan, the Brussels-Capital Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

Any questions? Any comments? Contact the Digital Inclusion Coordination within Paradigm.

Paradigm's newsletter on digital inclusion 

Opens in new windowSubscribe to this newsletter 

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