The 2021-2024 Digital Appropriation Plan

The DAP's actions aimed to make digital technology accessible to all Brussels residents. Based on studies on digital inclusion, the DAP targeted six particularly vulnerable groups: job seekers, young people, senior citizens, people with disabilities, people at risk and women.

Many people are still intimidated by IT tools, believing that they are unable to cope with the digitisation of services. The aim of this priority area was to inform the public about the services available to support them and to train public officials to provide assistance in order to destigmatise the digital environment and encourage digital adoption.

The aim of this focus area was to bring these actions together and pool efforts to achieve a common goal: digital inclusion for all citizens.

Through its working group, the Digital Inclusion Coordination Unit mobilised stakeholders in digital inclusion, whether public, private or non-profit, and actively participated in numerous events to discuss the various activities carried out in the Region and raise awareness of the DAP.

The aim of this priority area was to support actors in the field. This support could take several forms, including:

1. IT equipment
2. Training for intermediaries,
3. Sharing of teaching tools,
4. ...

This priority area also provided for Digital Public Spaces (DPS) meeting certain quality criteria to be awarded a label granting them advantages and greater visibility.

In 2021, in Belgium, nearly 10% of people aged 16 to 74 had never used the Internet. Nearly 40% of the population was digitally vulnerable. The objective of this priority was to propose actions tailored to each of the target audiences identified by the DAP in order to strengthen their digital skills.