Complaints

Whatever the level of authority, government bodies play a vital role in many aspects of our daily lives. In most cases, these interactions with government agencies go smoothly. However, disputes or disagreements can arise between citizens and government bodies.

In case of a disagreement with a governmental administration, it is possible to file a complaint or dispute with the relevant administration.

To find out how to file a complaint or dispute with a government agency, here are the steps to follow:

1. Identify the relevant administration. First, identify the administration with which you have a dispute. Make sure you contact the right entity to address your complaint.
2. Contact by email or phone. Once you have identified the administration in question, you can then submit your complaint by sending a detailed email or by calling the appropriate department. Be sure to provide all relevant information regarding your dispute.
3. Await a response. The administration should review your complaint and attempt to resolve it satisfactorily. This may take some time depending on the complexity of the issue.
4. If the complaint is not resolved. If, after contacting the administration, your complaint is not resolved satisfactorily or if you receive no response, there are usually additional avenues available. One of these options may be to contact the Regional Ombudsman.

*The SLRB's internal complaints department is not responsible for complaints concerning the decisions and operation of SISPs. For this, in accordance with article 76 of the Brussels Housing Code, you must follow a specific procedure.