Would you like to make a complaint, report a lost or found item, or submit a suggestion? CompleteExternal link this form and our team will process your request.
When the administration receives an item found in a taxi and can identify its owner, it contacts them immediately.
If you have lost an item, please complete the form above.
Please note: to process a lost-item report, we require at least one of the following: the four-digit taxi number, the driver’s identification number, or the vehicle registration number. Without this information, the regional administration cannot investigate your report further. As there are 3,250 taxis and more than 7,000 active drivers in the Brussels Capital Region, we cannot identify the taxi without one of these details.
The Passenger Transport Department is responsible only for taxis operating in Brussels. If your journey began in Zaventem, please contact the municipality of Zaventem at taxi@zaventem.be or on +32 2/717.89.45
If you took the taxi in Flanders, please contact the relevant Flemish authority, which can provide the information you need: External linkmow-contact.vlaanderen.be/contactpunt/
The Passenger Transport Department is not responsible for issuing invoices or copies of invoices for taxi journeys. Please submit your request directly to the operator or booking intermediary through which you booked or made the journey.
You may also contact the administration
Station taxis must be black and have a black and mango yellow chequered stripe on all four doors with two Iris symbolising the Brussels-Capital Region. Station taxis have a light on their roof called a sputnik with a black and mango yellow chequered pattern.
Street taxis do not have a specific visual identity. Under no circumstances can they be visually confused with the visual identity imposed on taxi ranks.
Ceremonial taxis are vehicles assigned to a ceremonial taxi service (by reservation).
All Brussels taxis will have a numbe plate bearing the letters TX. However, some TL plates may still exist for some time.
The fixed rates are as follows:
The minimum rates are as follows:
The maximum fares are capped at 200% of the minimum fares.
Grand Luxe taxis are taxis that are less than 10 years old when first put into service, with a wheelbase of 2.90m or more and a new purchase price of at least €60,500 (excluding options and taxes). The minimum rates are as follows:
The maximum rates are capped at 500% of the minimum rates.
A ceremonial taxi is a taxi service provided, by reservation, as part of a ceremony for which the Government decides the list. The minimum fares are as follows:
The flat-rate customer contribution for a collective taxi journey authorised by the Government is set at €6.00 per user and per journey. Currently, the only authorised service is Collecto.
The driver is obliged to give you the ticket from the printer (not a handwritten ticket) for your journey when you have finished. This ticket includes the taxi number, the fare and a whole range of useful information in the event of a complaint or lost property.
Les chèques-taxis d'une valeur de 5 euros chacun vous sont offerts sous certaines conditions par la Région bruxelloise. Ils vous permettent de vous déplacer facilement en taxi dans le périmètre de la Région de Bruxelles-Capitale ou au départ de celle-ci.
Les chèques-taxis sont utilisables dans tous les taxis bruxellois. Ils sont l’équivalent de l’argent liquide. Si nécessaire, le chauffeur vous rendra donc la monnaie. Par exemple, si votre course taxi coûte 13 euros, vous pourrez payer le chauffeur au moyen de 3 chèques-taxis de 5 euros et il vous rendra alors 2 euros en monnaie.
Les conditions d'octroi
Pour pouvoir bénéficier des chèques-taxis, il faut être domicilié dans la Région de Bruxelles-Capitale et répondre aux conditions suivantes :
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