Assistance for vulnerable people

The Opens in new windowEuropean Federation of National Organisations Working with the Homeless (FEANTSA) defines rooflessness as individuals living rough and people in emergency accommodation and houselessness as people living in different types of accommodation for the homeless. However, there is no universally accepted definition. 

Some useful documents and links to help homeless individuals: 

• The Opens in new windowFPS Social Integration publishes a Opens in new windowGuide for the homeless designed for people in precarious situations. This guide provides information about urgent medical assistance, health insurance, material and/or financial assistance, appealing in the event of a PCSW refusal, useful addresses, etc. 
• Opens in new windowBruss'Help directs homeless people or those in need of support to the appropriate assistance and services. This organisation provides a Opens in new windowprinted map showing the main daytime facilities/services available at a time of crisis. 
• Opens in new windowBruxelles Social, the bilingual, interactive social map of the Brussels-Capital Region, provides access to all services intended for homeless individuals (guidance, shelter, hygiene, meals and medical care). 
• The Opens in new windowreference address is an address that allows certain individuals who do not live or do not have a permanent residence in Belgium to have a contact address in a Belgian municipality. The reference address is purely "administrative". 

• Opens in new windowSamusocial is responsible for emergency accommodation. 
• Some social rental agencies provide temporary accommodation with accompanied reintegration programmes, but for a limited period. 
• The Brussels Opens in new windowmunicipalities and Opens in new windowPublic Centres for Social Welfare (PCSW) can provide information about emergency and temporary housing, etc. available in their area, as well as details about the Opens in new windowinstallation grant. 
• The relocation allowance is granted to certain individuals transitioning out of a homeless situation. 

There are various forms of assistance and support available for people with disabilities: 

• Opens in new windowhandicap.brussels lists all the available assistance and services for people with disabilities in the Brussels Region. It is designed to be the first step in your search for help. 
• The Opens in new windowPhare service provides information, advice and financial support to people with disabilities in the Brussels Region. 
• Opens in new windowAccessAndGo helps make environments and services accessible to people with reduced mobility. 
• The relocation allowance is granted to certain tenants who are moving from non-adapted housing to housing that has been adapted to their disability. 

The war in Ukraine is having major repercussions across Europe, including in the Brussels-Capital Region. The resulting humanitarian crisis has led to an unprecedented influx of Ukrainian refugees. 

Belgium and the Brussels-Capital Region are doing everything possible to organise the reception of Ukrainian refugees: 

• Opens in new windowNational Ukraine platform
• Opens in new windowRegional Ukraine platform
• Opens in new windowInformation on the right of residence in Belgium
• Opens in new windowRegistration centre
• Opens in new windowSearching for housing
• Opens in new windowFramework for occupying accommodation in the Brussels region