The digital appropriation plan
The Region is taking concrete measures to improve the digital skills of Brussels residents. "Bringing citizens closer to the digital dimension is the ambition of the Digital Appropriation Plan. We must help Brussels residents make digital technologies their own by focusing on the accessibility of digital tools, training from an early age and guidance towards a digital transformation accessible to all. [...]," stated Bernard Clerfayt, Brussels' Minister for Digitalisation.
Paradigm (formerly CIBG), the Centre for Informatics for the Brussels Region and easy.brussels, the administrative simplification agency in the Brussels-Capital Region, published a joint 2021 annual report "Plan for digital accessibility" in early 2022. The document describes all aspects of the plan adopted by the Brussels Government on the initiative of Minister Bernard Clerfayt and describes the concrete actions implemented in 2021.
The benefits of digitisation for citizens and businesses
- Improving the quality of life through technological innovations;
- Saving time by optimising interactions with services for Brussels residents;
- Creating new economic opportunities, especially thanks to applications based on artificial intelligence (AI) and
- Protecting citizens and their personal data.
Smart city: a concept and its support
In the smart city, citizens and businesses are at the centre and sustainable, human and economic development are the goal.
To implement a successful policy, the minister will rely on the Paradigm and IT Coordination of the GOB. The cooperation of all IT departments of regional and local governments is indispensable. Partnerships with private actors that will meet the objectives set by the Region will be looked at.
The strategy for digital transformation for the benefit of citizens will be through our administrations. Data management has a central place to serve and protect citizens and in preparation for the use of AI in services.
The raw material for digitalisation: data
- Introduction of a coherent and transparent open data management policy;
- Protection of personal data (GDPR) in the management of this data and
- Permanent input into existing databases, such as the URBIS map network.
Continuing the transformation of management and services
- Promote the introduction of virtual counters for citizens;
- Support the regional and local administrations during the digitisation process;
- Streamline data collection procedures by users of public services (Once Only); and
- Establish solid partnerships with the private sector to achieve the objectives.
The Regional Web Strategy
A new step has been taken to better align the Brussels Region's services with the needs of citizens, businesses and associations.
The regional web strategy simplifies and harmonises the offer of regional web services (platforms and websites). It puts the user at the centre and aims to comply with the principles of sustainable IT.
Guide, train, encourage
The Digitalisation Minister's objective is to take advantage of the opportunities offered by IT technologies, networks and artificial intelligence, all while reducing the digital divide:
- For citizens: ensuring that those most affected by the digital divide have access to infrastructure and adapted guidance (job seekers, seniors, vulnerable people, etc.), but also preparing the entire population for the arrival of new technologies that will radically transform our society (such as artificial intelligence, open data, etc.);
- For enterprises: develop and strengthen competence poles, in cooperation with regional services and institutions, as well as private initiatives to bring together and optimise talents at the service of enterprises.