Skip to main content
Brussels Capital-Region - Homepage

Complaints about Brussels Fiscality

Do you have a complaint regarding the service provided by Brussels Fiscality (e.g. delays in processing, unclear communication)? Please complete an online complaint form.

What can you complain about?

Every individual or organisation has the legal right to file a complaint about the actions or performance of Brussels public services.  

The complaints service of Brussels Fiscality can only handle complaints related to the performance and conduct of the Regional Public Service Brussels Fiscality. 

Examples of valid complaints include:  

  • Your file is taking an unreasonably long time to be processed.
  • You have received unclear or confusing letters.
  • It is difficult to reach someone by phone.
  • A staff member was rude or unhelpful.
  • You were given incorrect information.
  • You are unhappy with how your file was handled (note: this concerns the procedure, not the decision itself).   

If your complaint concerns another Brussels public service, you can contact their own complaints service. More information is available on the Opens in new windowBrussels Region complaints page. 

Important: The complaints service does not judge the content of decisions. 

If you want to contest a decision, you must file an objection or appeal. You can also take legal action. More information is available on the Opens in new windowObjections and Appeals page. 

Looking for general information? Do you want to request a payment plan? Do you have specific questions?   

Visit the Opens in new windowMyTax platform. If you cannot find an answer to your questions under the ‘Contact & Help’ section, you can always fill in the Opens in new windowcontact form or call our customer service on: +32 2 430 60 60.

 

Complaints procedure

Deadline

Complaints must be submitted within 6 months of the event in question.  

How to submit your complaint?

What to include in your complaint?

Please describe your complaint clearly. Include your contact details and, if possible, your taxpayer number or tax bill number. This helps the Complaints Service to find your file quickly.  

Confirmation receipt

Within 10 days, the  Complaints Service will confirm receipt of your form, message or letter and decide whether your complaint is admissible.  

If your complaint concerns another public service, the Complaints Service will provide you with the contact details of the competent service. To protect your privacy, the Complaints Service will not forward your message.

Response time

You can expect a reply within 60 days. Where appropriate, the Complaints Service will attempt to mediate and find a solution. As a result, the procedure may sometimes take longer than expected.  

Unhappy with how your complaint was handled?

If you are not satisfied with the reply from the Complaints Service, you may submit your complaint, either in writing or by phone, to the Brussels Ombudsman. You can contact her via the website Opens in new windowwww.ombuds.brussels or by calling  +32 2 549 67 00. 

More information

Legal base

  • Ordinance of 3 April 2003 establishing an internal complaints service within the administrative services of the Brussels-Capital Region (only available in Opens in new windowDutch and Opens in new windowFrench) 

  • Decision of the Brussels-Capital Government of 29 September 2005 regulating the operation of complaints services within the government departments and public service institutions of the Brussels-Capital Region (only available in Opens in new windowDutch or Opens in new windowFrench) 

 

Back to top