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IT Service Management

IT Service Management is a regional solution that enables public authorities to efficiently manage their IT tickets, notably via automated workflows. Requests are directed to the relevant IT department or Paradigm, depending on the governance rules.

Service overview

IT Service Management (ITSM) is a regional solution designed to optimise the management of IT tickets for Brussels administrations, notably through automation.

  • Requests are automatically sent to the appropriate IT service or to Paradigm, according to established governance rules.
  • The shared platform offers economies of scale, high availability and optimised performance.
  • Paradigm supports integration with existing IT systems.
  • Centralised licence management enables cost optimisation through grouped negotiations.
  • Ongoing technical support ensures optimal operation.

Automation and AI reduce workloads, allowing teams to focus on high-value-added tasks.

  • Adopting ITIL 4 standards improves service management while reducing risks.
  • Administrations benefit from state-of-the-art tools without having to worry about infrastructure.
  • Rapid request resolution improves business continuity.

ITSM offers a complete, shared solution for simplified, secure IT management tailored to the needs of Brussels administrations.

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