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Digital inclusion

Digital Inclusion - All the services at your disposal in the Brussels-Capital Region

MAKE DIGITAL ACCESSIBLE TO ALL INHABITANTS OF BRUSSELS

The digital transition is helping to make Brussels a Smart City which increases the well-being of citizens, opens up professional opportunities for them, facilitates interactions with administrations and stimulates economic dynamism. In this perspective, it is essential to increase the accessibility and basic digital skills of citizens.

However, this digitalisation also leads to inequalities within the population:
 

  • those linked to access to computers and an Internet connection;
  • those linked to knowledge of computers and how to use them;
  • those linked to usage and the ability to take ownership of the contents made accessible by ICTs.


To reduce these inequalities, the Region has approved an action plan ( FR / NL). Through this plan, the Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

 

MENU
 

1. Where can I browse the internet for free and who can help me with IT?

1.1. Digital Public Spaces

1.1.1. What do DPSs offer?

1.1.2. The DPSs in your municipality

1.1.3. Certified DPSs

1.2. Other digital inclusion structures and resources

2. Am I entitled to the social tariff?

3. Where can I find computer equipment?

4. How can I carry out my administrative processes online?

5. Digital Inclusion Coordination and the Digital Appropriation Plan

 

Are you looking for somewhere to connect to the internet? Would you like know where to buy a cheap computer? Would you like to learn how to use a computer, search the internet or prepare your CV? Would you like more information about the social tariff or online administrative processes? You are on the right page!  We will explain everything here.

 

1.Where can I browse the internet for free and who can help me with IT? 2.Am I entitled to the social tariff? 3.Where can I find computer equipment? 4.How can I carry out my administrative processes?  5.Digital Inclusion Coordination and the Digital Appropriation Plan

 

1. WHERE CAN I BROWSE THE INTERNET FOR FREE AND WHO CAN HELP ME WITH IT? 

 

Most Digital Public Spaces offer access to a computer, to the Internet, and to support and training.

You also have alternatives for accessing the Internet free of charge:

 

  • On this page, you can find other places where you can consult the internet 
  • Here you can find the wifi.brussels network points where you can connect to the internet free of charge
 
1.1. DIGITAL PUBLIC SPACES

A Digital Public Space (DPS) is a public access space that makes digital technology available to the whole population. A DPS provides equipment (computers, ID card readers, etc.) and an Internet connection, either free of charge or for a nominal fee.

 

1.1.1.What do DPSs offer?

In most Digital Public spaces, you can enjoy:

 

  • access, free or for a nominal cost, to computer equipment and an internet connection;
  • a basic introduction to IT: how to use the mouse and the keyboard, use of a smartphone and tablet, etc.
  • basic to advanced training: basic use of digital tools in general, and sometimes learning how to use very specific software such as video editing, photo editing, website creation, etc. The basic training is common to all DPSs;
  • global digital support: help with internet searches (housing, travel, job-search sites, etc.), drafting and formatting of a CV, drafting and/or correction of letters, etc.;
  • digital support for the different online administrative processes (public or private).

 

1.1.2. The DPs in your municipality

You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital Accessibilitywww.caban.be.

Please find the list of all support structures by municipality in the flyers below:

Albanian
Brussels city
 (.pdf / 1,7 MB / SQ)
 Schaerbeek/Saint-Josse
 (.pdf / 1,413 MB / SQ)
Etterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / SQ)
Anderlecht/Molenbeek
 (.pdf / 1,57 MB / SQ)
 Auderghem/Watermael-Boisfort
 (.pdf / 1,54 MB / SQ)
Forest/Uccle
 (.pdf / 1,58 MB / SQ)
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / SQ)
Zone North West
 (.pdf / 1,24 MB / SQ)
Arabic
Brussels City
 (.pdf / 1,8 MB / AR)
Schaerbeek/Saint-Josse
 (.pdf / 1,41 MB / AR)
Etterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,7 MB / AR)
Anderlecht/Molenbeek
 (.pdf / 1,6 MB / AR)
 Auderghem/Watermael-Boisfort
 (.pdf / 1,58 MB / AR)
Forest/uccle
 (.pdf / 1,62 MB / AR)
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,67 MB / AR)
Zone North West
 (.pdf / 1,28 MB / AR)
English      
 Brussels City
 (.pdf / 1,7 MB / EN)
Schaerbeek/Saint-Josse
 (.pdf / 1,42 MB / EN)
Etterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / EN)
Anderlecht/Molenbeek
 (.pdf / 1,58 MB / EN)
Auderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / EN
Forest/Uccle
 (.pdf / 1,59 MB / EN)
 Woluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,64 MB / EN)
Zone North-West
 (.pdf / 1,24 MB / EN)
Polish
Brussels city
 (.pdf / 1,7 MB / PL)
Schaerbeek/Saint-Josse
 (.pdf / 1,41 MB / PT)
 Etterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / PL)
Anderlecht/Molenbeek
 (.pdf / 1,57 MB / PL)
Auderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / PL)
Forest/Uccle
 (.pdf / 1,58 MB / PL)
 Woluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / PL)
Zone North-West
 (.pdf / 1,24 MB / PL)
Portuguese
Brussels city
 (.pdf / 1,7 MB / PT)
Schaerbeek/Saint-Josse
 (.pdf / 1,41 MB / PT)
Etterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / PT)
Anderlecht/Molenbeek
 (.pdf / 1,67 MB / PT)
Auderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / PT)

Forest/Uccle
 (.pdf / 1,6 MB / PT)

 Woluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / PT)
Zone North-West
 (.pdf / 1,24 MB / PT)
Roumanian
Brussels city
 (.pdf / 1,69 MB / RO)
Schaerbeek/Saint-Josse
 (.pdf / 1,43 MB / RO)
Etterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,62 MB / RO)
Anderlecht/Molenbeek
 (.pdf / 1,58 MB / RO)
Auderghem/Watermael-Boisfort
 (.pdf / 1,56 MB / RO)
Forest/Uccle
 (.pdf / 1,6 MB / RO)
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,65 MB / RO)
Zone North-West
 (.pdf / 1,25 MB / RO)
Turkish
Brussels city
 (.pdf / 1,7 MB / TR)
 Schaerbeek/Saint-Josse
 (.pdf / 1,41 MB / TR)
Etterbeek/Saint-Gilles/Ixelles
 (.pdf / 1,6 MB / TR)
Anderlecht/Molenbeek
 (.pdf / 1,57 MB / TR)
Auderghem/Watermael-Boisfort
 (.pdf / 1,55 MB / TR)
Forest/Uccle
 (.pdf / 1,59 MB / TR)
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere
 (.pdf / 1,63 MB / TR)
Zone North-West
 (.pdf / 1,24 MB / TR)

 

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1.1.3. CERTIFIED DPSs

The Brussels-Capital Region has put in place a 'DPS recognised by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and recognition of a DPS that meets certain criteria: public accessibility, number of hours open, number of training hours, presence of a qualified trainer, and adequate equipment. They can be found here.


 

 DPS of the ARC
 (Action and Cultural Research)
 Rue de l'Association 20, 1000 Brussels
 Phone: +32 (0)2 221 11 79
 Online: www.arc-culture-bruxelles.be
 DPS – Library of Riches Claires
 Rue des Riches Claires 24, 1000 Brussels
 Phone: +32 (0)2 548 26 10
 Online: www.brunette.brucity.be/bib/bibp1/index.htm
 DPS – Bravvo
 Rue de la Caserne 37, 1000 Brussels
 Phone: +32 (0)2 279 65 85
 Online: www.bravvo.be
 Mobile Digital Public Space
 Rue du Gouvernement Provisoire 34A, 1000 Brussels
 Phone: +32 (0)2 425 65 85
 Online: www.espacecultures.be
 DPS – Library of Laeken
 Boulevard Emile Bockstael 246, 1020 Brussels
 Phone: +32 (0)2 279 37 86
 Online: www.bibliolaeken.be
 Wijkpartenariaat - De Schakel
 Rue Dupont 58 (2nd floor), 1030 Brussels
 Phone: +32 (0)2 219 00 64
Online : https://schakel.org/fr/partner/wijkpartenariaat-de-schakel/
 EPN1030 (DPS1030)
 Rue de Jérusalem 46, 1030 Brussels
 Phone: +32 (0)2 247 77 20
 Online: www.me-1030.be/espace-numerique-1030
 Web Workshop – DPS of Saint-Gilles
 Rue du Fort 37, 1060 Brussels
 Phone: +32 (0)2 537 02 68
 Online: www.atelierduweb.be
 Open Atelier 110 Anderlecht
 Rue Georges Moreau 110, 1070 Brussels
 Phone: +32 (0)2 555 09 90
 Online: www.makzvzw.org
 
 DPS Scheut
 Rue Léopold De Swaef 10 B, 1070 Brussels  Online: www.anderlecht.be
 DPS Goujons  Rue des Goujons 104, 1070 Brussels  
 Open Atelier 110 Molenbeek-Saint-Jean
 Rue Mommaerts 4, 1080 Brussels 
 Phone: +32 (0)2 555 09 90
 Online: www.makzvzw.org
 Study Kids Support Asbl (SKS) 
 Rue Vanderdussen 80, 1080 Brussels
 Phone: +32 (0)475 95 85 31
 Online: www.study-kids-support.be
 Koekeltech DPS
 Rue de l'Eglise Saint-Anne 63, 1081 Brussels 
 Phone: +32 (0)2 410 46 57
 Online: https://www.koekeltech.be/epn-de-koekelberg/
 
 DPS Ganshoren
 Avenue de la Réforme 66, 1083 Brussels
 Phone: +32 (0)2 428 62 60
 Online : https://cpasganshoren.be/insertion-socio-professionnelle/formations-aux-outils-informatiques-et-numeriques-a-lepn-espace-public-numerique-de-ganshoren/
 DPS Library of Jette  Place Cardinal Mercier 10, 1090 Brussels
 Phone: +32 (0) 426 05 05
 Online : https://www.jette.irisnet.be/nl/vrije-tijd/cultuur/franstalige-bibliotheek (FR/NL)
 Cultural Center of Evere – l’Entrela
 Rue de Paris 43, 1140 Brussels
 Avenue Platon 21, 1140 Brussels
 Phone: +32 (0)2 241 15 83
 Online: www.lentrela.be/missions/epn
 Digital Public Space by FQS
 (Forest-Quartier-Santé)
 Rue Berthelot 163, 1190 Brussels
 Phone: +32 (0)2 340 26 00
 Online: www.f-q-s.be
 DPS Uccle
 Chaussée d’Alsemberg 1011, 1180 Brussels
 Phone: +32 (0)2 563 21 89
 Online : EPN Uccle (fobagra.net)
 Wolu Cyber Cité - Cyber de Wolubilis
 Rue Lola Bobesco 11, 1200 Brussels
 Phone: +32 (0)2 761 60 18
 Online: www.wolu-cyber.be
 DPS Sapiens
 Rue du Mérinos 1B, 1210 Brussels
 Phone: +32 (0)2 218 44 47
 Online : https://caban.be/fr/espaces-publics-numeriques/fobagra-88/article/sapiens?lang=fr

 

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1.3. OTHER DIGITAL INCLUSION STRUCTURES AND RESOURCES

Other support structures and training courses are also available to assist you:
 

 DPS or ragional offices
 Support at home
General IT training
Brochure for jobseekers

 

You will also find the Brussels digital inclusion stakeholders on the map produced by CABAN and on the Bruxelles Social website.


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2. AM I ENTITLED TO THE SOCIAL TARIFF ?

 

The social tariff is a discount granted by operators on the fixed telephone or Internet bill. To receive it, certain conditions have to be met. The complete provisions regarding social tariff beneficiaries are laid down in Article 22 of the Annex to the Act of 13 June 2005 on electronic communications.

 

How to apply for the social tariff

Your application for the social tariff must be submitted to your operator (if they are a social tariff provider), who will inform you of the possible discounts, depending on your tariff plan.

The operator then forwards the application to the BIPT (Belgian Institute for Postal Services and Telecommunications), which checks whether you meet the conditions for the social tariff. If the dossier is approved, the operator applies the social tariff and adapts the bills from the next invoicing period.

If necessary, the BIPT will contact you by post for further information and then informs the operator whether the dossier has been approved or refused.

For questions on the conditions for the social tariff, please contact the BIPT officials from Monday to Friday from 9am to 12pm on +32 (0)2 226 89 51.

 

 

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3. WHERE CAN I FIND COMPUTER EQUIPMENT?

 

Do you not have a computer at home? Do you tend to use computers in public spaces (libraries, Digital Public Spaces, etc.)?

Below are some associations that allow you to buy or rent IT equipment at reduced prices:

 

 Close the Gap

 Didier Appels (didier.apperls@close-the-gap.org)

 Peter Manderick (peter.manderick@close-the-gap.org) – 0475.50.64.18

 website

 Molengeek

 Contact: community@molengeek.com

 website

 CF2D

 Bernard Goffinet (bernard.goffinet@cf2m.be)

 Salvatore Correnti (correnti.salvatore@cf2m.be) – 02.526.28.67

 Mustapha Jabour (mustapha.jabour@cf2m.be) – 02.526.28.60

 website

 Oxfam

 Jos bosmans (jbo@oxfamsol.be) - 0477.04.77.47

 Computer Shop Ixelles-Elsene (infixe@oxfamsol.be)

 website

 Circular.brussels asbl

 Contact: contact@circular.brussels

 website

 

If you have a disability and need adapted IT equipment, please contact the non-profit organisation Solival, which has set up a technological aid project called "CyberVal"

 

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4. HOW CAN I CARRY OUT MY ADMINISTRATIVE PROCESSES ONLINE?

 

You can complete almost all your administrative processes online, at home, using your computer.

If you don't have a computer or are experiencing difficulties using one... Please visit section "1. Digital Public Spaces".

How to connect

There are several ways to connect to online services:

  • Via your electronic identity card
  • via itsme
  • via Token

You can find the manual here (.pdf, 4.61 MB)

 

List of Digital public services for requesting official documents

 

 IRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …)
 
 
 

Manual

 Helpdesk IRISline: +32 (0)2 801 00 00
 email: irisline@cirb.brussels
 Monday to Friday from 8am to 6pm

 « MyBenefits », an app where you can manage your social benefits (gas, electricity, water …)

   
 My Actiris one-stop shop where you can search for a job  manual FR
 manual NL
 Contact Centre 0800 35 123
 Monday to Friday from 8:30am to 12:30pm and 1:30pm to 4:30pm
 Brussels Fiscality - MyTax where you can view your property tax, traffic tax, etc.  manual FR
 manual NL
 Helpdesk +32 (0)2 801 00 00
 Monday to Friday from 8am to 6pm
 Official email via e-box  manual FR
 manual NL
 Contact +32 (0)2 740 74 74
 Monday to Friday from 8.30am to 5pm
 The National Register Mijn Dossier / Mon Dossier where you can view your personal National Register file   manual FR
 manual NL
 Helpdesk Belpic +32 (0)2 518 21 16
 email: helpdesk.belpic@rrn.fgov.be
 Mijn Gezondheid / Ma Santé, the central access point for various personal data about your health and information about health in general   manual FR
 manual NL
 Helpdesk +32 (0)2 788 51 55
 Monday to Friday from 7am to 8pm
 The Brussels Health Network portal to view which documents about your are being shared across health networks and allows you to manage this information flow   manual FR
 manual NL
Contact +32 (0)2 513 01 68


 

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5. DIGITAL INCLUSION COORDINATION AND THE DIGITAL APPROPRIATION PLAN
 

This page was created in the context of the Digital Inclusion Plan 2021-2024 (DAP) . This Plan was drafted by the Digital Inclusion Coordination (DIC) within the BRIC, in collaboration with the members of the Digital Inclusion Working Group and in cooperation with the stakeholders on the ground. Through this plan, the Brussels-Capital Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

Are you a digital inclusion stakeholder and/or wanting more information about the projects of the Digital Inclusion Coordination? Visit the smartcity.brussels portal.

Any questions? Any comments? Contact the Digital Inclusion Coordination within the BRIC's Digital Transformation Hub

By email via inclusion@cirb.brussels

By post, to the Digital Inclusion Coordination, at the following address: Avenue des Arts 21, B-1000 Brussels.

 

Information updated on 16 Augustus 2022

Any questions about this website