Digital inclusion
MAKE DIGITAL ACCESSIBLE TO ALL INHABITANTS OF BRUSSELS
The digital transition is helping to make Brussels a Smart City which increases the well-being of citizens, opens up professional opportunities for them, facilitates interactions with administrations and stimulates economic dynamism. In this perspective, it is essential to increase the accessibility and basic digital skills of citizens.
However, this digitalisation also leads to inequalities within the population:
- those linked to access to computers and an Internet connection;
- those linked to knowledge of computers and how to use them;
- those linked to usage and the ability to take ownership of the contents made accessible by ICTs.
To reduce these inequalities, the Region has approved an action plan ( FR / NL). Through this plan, the Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.
MENU
- 1. Certified DPSs and support structures
- 2. Where to browse the internet free of charge?
- 3. IT Equipment
- 4. Digital public services available to all
- 5. IT classes and training courses
1. CERTIFIED DPSs AND SUPPORT STRUCTURES
A Digital Public Space (DPS) is an area fitted with computer equipment and an internet connection that is availbale for the general public to use. User support and training courses on computer literacy are also on offer.
1.1. CERTIFIED DPSs
The Brussels-Capital Region has put in place a 'DPS recognised by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and the approval of a DPS that meets certain criteria: number of hours open, number of training hours, presence of a qualified trainer, adequate equipment. The certified DPSs are open to the general public.
Computer Center Brusurf |
Rue Saint-André 4, 1000 Brussels Phone: +32 (0)2 210 15 80 |
Online: http://brusurf.wordpress.com |
DPS of the ARC
|
Rue de l'Association 20, 1000 Brussels Phone: +32 (0)2 221 11 79 |
Online: www.arc-culture-bruxelles.be |
DPS – Library of Riches Claires |
Rue des Riches Claires 24, 1000 Brussels Phone: +32 (0)2 548 26 10 |
Online: www.bibliorichesclaires.be |
DPS – Bravvo |
Rue de la Caserne 37, 1000 Brussels Phone: +32 (0)2 279 65 85 |
Online: www.bravvo.be |
Mobile Digital Public Space |
Rue du Gouvernement Provisoire 34A, 1000 Brussels Phone: +32 (0)2 425 65 85 |
Online: www.espacecultures.be |
DPS – Library of Laeken |
Boulevard Emile Bockstael 246, 1020 Brussels Phone: +32 (0)2 279 37 86 |
Online: www.bibliolaeken.be |
Wijkpartenariaat - De Schakel |
Rue Dupont 58 (2nd floor), 1030 Brussels Phone: +32 (0)2 219 00 64 |
|
EPN1030 (DPS1030) |
Rue de Jérusalem 46, 1030 Brussels Phone: +32 (0)2 247 77 20 |
Online: www.me-1030.be/espace-numerique-1030 |
Web Workshop – DPS of Saint-Gilles |
Rue du Fort 37, 1060 Brussels Phone: +32 (0)2 537 02 68 |
Online: www.atelierduweb.be |
Open Atelier 110 Anderlecht |
Rue Georges Moreau 110, 1070 Brussels Phone: +32 (0)2 555 09 90 |
Online: www.makzvzw.org |
| DPS Scheut | Rue Léopold De Swaef 10 B, 1070 Brussels | Online: www.anderlecht.be |
Open Atelier 110 Molenbeek-Saint-Jean |
Rue Mommaerts 4, 1080 Brussels Phone: +32 (0)2 555 09 90 |
Online: www.makzvzw.org |
Study Kids Support Asbl (SKS) |
Rue Vanderdussen 80, 1080 Brussels Phone: +32 (0)475 95 85 31 |
Online: www.study-kids-support.be |
Koekeltech DPS |
Rue de l'Eglise Saint-Anne 63, 1081 Brussels Phone: +32 (0)2 410 46 57 |
Online: www.koekeltech.be/epn |
| DPS Ganshoren |
Avenue de la Réforme 66, 1083 Brussels Phone: +32 (0)2 428 62 60 |
|
Cultural Center of Evere – l’Entrela |
Rue de Paris 43, 1140 Brussels Avenue Platon 21, 1140 Brussels Phone: +32 (0)2 241 15 83 |
Online: www.lentrela.be/missions/epn |
Digital Public Space by FQS
|
Rue Berthelot 163, 1190 Brussels Phone: +32 (0)2 340 26 00 |
Online: www.f-q-s.be |
DPS Uccle |
Chaussée d’Alsemberg 1011, 1180 Brussels Phone: +32 (0)2 563 21 89 |
|
Wolu Cyber Cité - Cyber de Wolubilis |
Rue Lola Bobesco 11, 1200 Brussels Phone: +32 (0)2 761 60 18 |
Online: www.wolu-cyber.be |
DPS Sapiens |
Rue du Mérinos 1B, 1210 Brussels Phone: +32 (0)2 218 44 47 |
1.2. DPS IN YOUR MUNICIPALITY
You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital Accessibility: www.caban.be.
Please find the list of all support structures by municipality in the flyers below:
- Brussels City (.pdf - 1,67 MB) (FR) - Brussels City (.pdf - 1,37 MB) (NL)
- Schaerbeek / Saint-Josse-ten-Noode (.pdf - 1,43 MB) (FR/NL)
- Etterbeek / Saint-Gilles / Ixelles (.pdf - 1,61 MB) (FR/NL)
- Anderlecht / Molenbeek (.pdf - 1,43 MB) (FR/NL)
- Auderghem / Watermael-Boitsfort (.pdf - 1,56 MB) (FR/NL)
- Forest / Uccle (.pdf - 1,63 MB) (FR/NL)
- Woluwe-Saint-Lambert / Woluwe-Saint-Pierre / Evere (.pdf - 1,65 MB) (FR/NL)
- Zone North West (.pdf - 1,27 MB) (FR/NL)
1.3. OTHER SUPPORT STRUCTURES
Other support structures and training courses are also available.
| DPS or ragional offices | |
| Support at home |
2. WHERE TO BROWSE THE INTERNET ?
Most of Digital Public Spaces offer an access to a computer, to the Internet, support and advices.
However, you have alternatives to access to the Internet free of charges:
- Where to browse the internet free?
- wifi.brussels network
3. IT EQUIPMENT
For those who don't have a computer at home or tend to use computers in public spaces (Libraries, Dogotal Public Spaces, etc), please find below some links to rend (or buy) IT equipment at reduced prices.
| Close the Gap |
Didier Appels (didier.apperls@close-the-gap.org) Peter Manderick (peter.manderick@close-the-gap.org) – 0475.50.64.18 |
|
| Molengeek |
Contact: community@molengeek.com |
|
| CF2D |
Bernard Goffinet (bernard.goffinet@cf2m.be) Salvatore Correnti (correnti.salvatore@cf2m.be) – 02.526.28.67 Mustapha Jabour (mustapha.jabour@cf2m.be) – 02.526.28.60 |
|
| Oxfam |
Jos bosmans (jbo@oxfamsol.be) - 0477.04.77.47 Computer Shop Ixelles-Elsene (infixe@oxfamsol.be) |
|
| Circular.brussels asbl |
Contact: contact@circular.brussels |
A list of all the organisations offering second-hand IT equipment is available here.
If you need IT equipment adapted for a disability, please contact the non-profit organisation Solival, which has set up a project of technological aids, known as "CyberVal".
4. DIGITAL PUBLIC SERVICES AVAILABLE TO ALL
You can also complete almost all your administrative processes online, at home, using your computer.
If you don't have a computer or are experiencing difficulties using one, please visit the section "1.Certified DPSs and support structures". The Digital Public Spaces are there to help you through these processes.
4.1. Online administration
There are several ways to connect to the government’s online services:
- Via ItsMe: manual FR - manual NL
- Via your e-ID: manual FR - manual NL
- Via Token (more info in English)
4.2. Digital services to request official documents on line
| IRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …) |
manual FR manual NL |
Helpdesk IRISline: +32 (0)2 801 00 00 email: irisline@cirb.brussels Monday to Friday from 8am to 6pm |
|
« MyBenefits », an app where you can manage your social benefits (gas, electricity, water …) |
||
| My Actiris one-stop shop where you can search for a job |
manual FR manual NL |
Contact Centre 0800 35 123 Monday to Friday from 8:30am to 12:30pm and 1:30pm to 4:30pm |
| Brussels Fiscality - MyTax where you can view your property tax, traffic tax, etc. |
manual FR manual NL |
Helpdesk +32 (0)2 801 00 00 Monday to Friday from 8am to 6pm |
| Official email via e-box |
manual FR manual NL |
Contact +32 (0)2 740 74 74 Monday to Friday from 8.30am to 5pm |
| The National Register Mijn Dossier / Mon Dossier where you can view your personal National Register file |
manual FR manual NL |
Helpdesk Belpic +32 (0)2 518 21 16 email: helpdesk.belpic@rrn.fgov.be |
| Mijn Gezondheid / Ma Santé, the central access point for various personal data about your health and information about health in general |
manual FR manual NL |
Helpdesk +32 (0)2 788 51 55 Monday to Friday from 7am to 8pm |
| The Brussels Health Network portal to view which documents about your are being shared across health networks and allows you to manage this information flow |
manual FR manual NL |
Contact +32 (0)2 513 01 68 |
5. COMPUTING COURSES
- General IT training: portail Digitalcity.brussels
- Training courses for young people
- Training for teachers
- Specific training for women
- Continuing education
Information updated on 22 September 2021
