Digital inclusion

MAKE DIGITAL ACCESSIBLE TO ALL INHABITANTS OF BRUSSELS

The digital transition is helping to make Brussels a Smart City which increases the well-being of citizens, opens up professional opportunities for them, facilitates interactions with administrations and stimulates economic dynamism. In this perspective, it is essential to increase the accessibility and basic digital skills of citizens.

However, this digitalisation also leads to inequalities within the population:
 

• those linked to access to computers and an Internet connection;
• those linked to knowledge of computers and how to use them;
• those linked to usage and the ability to take ownership of the contents made accessible by ICTs.

To reduce these inequalities, the Region has approved an action plan ( FR / NL). Through this plan, the Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.

MENU
 

• 1. Certified DPSs and support structures
• 2. Where to browse the internet free of charge?
• 3. IT Equipment
• 4. Digital public services available to all
• 5. IT classes and training courses

1. CERTIFIED DPSs AND SUPPORT STRUCTURES

A Digital Public Space (DPS) is an area fitted with computer equipment and an internet connection that is availbale for the general public to use. User support and training courses on computer literacy are also on offer.

1.1. CERTIFIED DPSs

The Brussels-Capital Region has put in place a 'DPS recognised by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and the approval of a DPS that meets certain criteria: number of hours open, number of training hours, presence of a qualified trainer, adequate equipment. The certified DPSs are open to the general public.
 

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1.2. DPS IN YOUR MUNICIPALITY

You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital Accessibility: www.caban.be.

Please find the list of all support structures by municipality in the flyers below:

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1.3. OTHER SUPPORT STRUCTURES

Other support structures and training courses are also available.
 

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2. WHERE TO BROWSE THE INTERNET ?

Most of Digital Public Spaces offer an access to a computer, to the Internet, support and advices.

However, you have alternatives to access to the Internet free of charges:
 

• Where to browse the internet free?
• wifi.brussels network

2.1. Social tariff

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3. IT EQUIPMENT

For those who don't have a computer at home or tend to use computers in public spaces (Libraries, Dogotal Public Spaces, etc), please find below some links to rend (or buy) IT equipment at reduced prices.
 

A list of all the organisations offering second-hand IT equipment is available here.

If you need IT equipment adapted for a disability, please contact the non-profit organisation Solival, which has set up a project of technological aids, known as "CyberVal".

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4. DIGITAL PUBLIC SERVICES AVAILABLE TO ALL

You can also complete almost all your administrative processes online, at home, using your computer.

If you don't have a computer or are experiencing difficulties using one, please visit the section "1.Certified DPSs and support structures". The Digital Public Spaces are there to help you through these processes.

4.1. Online administration

There are several ways to connect to the government’s online services:

• Via ItsMe or your Belgian e-ID card: manual FR (.pdf, 4,61 MB) - manual NL (.pdf, 3,20 MB)
• Via Token (more info in English)

4.2. Digital services to request official documents on line

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5. COMPUTING COURSES
 

• General IT training: portail Digitalcity.brussels
• Training courses for young people
• Training for teachers
• Specific training for women
• Continuing education

Information updated on 4 April 2022