Digital inclusion
MAKE DIGITAL ACCESSIBLE TO ALL INHABITANTS OF BRUSSELS
The digital transition is helping to make Brussels a Smart City which increases the well-being of citizens, opens up professional opportunities for them, facilitates interactions with administrations and stimulates economic dynamism. In this perspective, it is essential to increase the accessibility and basic digital skills of citizens.
However, this digitalisation also leads to inequalities within the population:
- those linked to access to computers and an Internet connection;
- those linked to knowledge of computers and how to use them;
- those linked to usage and the ability to take ownership of the contents made accessible by ICTs.
To reduce these inequalities, the Region has approved an action plan ( FR / NL). Through this plan, the Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.
MENU
1. Where can I browse the internet for free and who can help me with IT?
1.1.2. The DPSs in your municipality
1.2. Other digital inclusion structures and resources
2. Am I entitled to the social tariff?
3. Where can I find computer equipment?
4. How can I carry out my administrative processes online?
5. Digital Inclusion Coordination and the Digital Appropriation Plan
Are you looking for somewhere to connect to the internet? Would you like know where to buy a cheap computer? Would you like to learn how to use a computer, search the internet or prepare your CV? Would you like more information about the social tariff or online administrative processes? You are on the right page! We will explain everything here.
1.Where can I browse the internet for free and who can help me with IT? 2.Am I entitled to the social tariff? 3.Where can I find computer equipment? 4.How can I carry out my administrative processes? 5.Digital Inclusion Coordination and the Digital Appropriation Plan
1. WHERE CAN I BROWSE THE INTERNET FOR FREE AND WHO CAN HELP ME WITH IT?
Most Digital Public Spaces offer access to a computer, to the Internet, and to support and training.
You also have alternatives for accessing the Internet free of charge:
- On this page, you can find other places where you can consult the internet
- Here you can find the wifi.brussels network points where you can connect to the internet free of charge
1.1. DIGITAL PUBLIC SPACES
A Digital Public Space (DPS) is a public access space that makes digital technology available to the whole population. A DPS provides equipment (computers, ID card readers, etc.) and an Internet connection, either free of charge or for a nominal fee.
1.1.1.What do DPSs offer?
In most Digital Public spaces, you can enjoy:
- access, free or for a nominal cost, to computer equipment and an internet connection;
- a basic introduction to IT: how to use the mouse and the keyboard, use of a smartphone and tablet, etc.
- basic to advanced training: basic use of digital tools in general, and sometimes learning how to use very specific software such as video editing, photo editing, website creation, etc. The basic training is common to all DPSs;
- global digital support: help with internet searches (housing, travel, job-search sites, etc.), drafting and formatting of a CV, drafting and/or correction of letters, etc.;
- digital support for the different online administrative processes (public or private).
1.1.2. The DPs in your municipality
You can also find a list of all active DPSs in the Brussels-Capital Region on the CABAN website, the Collective of Brussels Actors for Digital Accessibility: www.caban.be.
Please find the list of all support structures by municipality in the flyers below:
Albanian | |||
Brussels city (.pdf / 1,7 MB / SQ) |
Schaerbeek/Saint-Josse (.pdf / 1,413 MB / SQ) |
Etterbeek/Saint-Gilles/Ixelles (.pdf / 1,6 MB / SQ) |
Anderlecht/Molenbeek (.pdf / 1,57 MB / SQ) |
Auderghem/Watermael-Boisfort (.pdf / 1,54 MB / SQ) |
Forest/Uccle (.pdf / 1,58 MB / SQ) |
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere (.pdf / 1,63 MB / SQ) |
Zone North West (.pdf / 1,24 MB / SQ) |
Arabic | |||
Brussels City (.pdf / 1,8 MB / AR) |
Schaerbeek/Saint-Josse (.pdf / 1,41 MB / AR) |
Etterbeek/Saint-Gilles/Ixelles (.pdf / 1,7 MB / AR) |
Anderlecht/Molenbeek (.pdf / 1,6 MB / AR) |
Auderghem/Watermael-Boisfort (.pdf / 1,58 MB / AR) |
Forest/uccle (.pdf / 1,62 MB / AR) |
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere (.pdf / 1,67 MB / AR) |
Zone North West (.pdf / 1,28 MB / AR) |
English | |||
Brussels City (.pdf / 1,7 MB / EN) |
Schaerbeek/Saint-Josse (.pdf / 1,42 MB / EN) |
Etterbeek/Saint-Gilles/Ixelles (.pdf / 1,6 MB / EN) |
Anderlecht/Molenbeek (.pdf / 1,58 MB / EN) |
Auderghem/Watermael-Boisfort (.pdf / 1,55 MB / EN |
Forest/Uccle (.pdf / 1,59 MB / EN) |
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere (.pdf / 1,64 MB / EN) |
Zone North-West (.pdf / 1,24 MB / EN) |
Polish | |||
Brussels city (.pdf / 1,7 MB / PL) |
Schaerbeek/Saint-Josse (.pdf / 1,41 MB / PT) |
Etterbeek/Saint-Gilles/Ixelles (.pdf / 1,6 MB / PL) |
Anderlecht/Molenbeek (.pdf / 1,57 MB / PL) |
Auderghem/Watermael-Boisfort (.pdf / 1,55 MB / PL) |
Forest/Uccle (.pdf / 1,58 MB / PL) |
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere (.pdf / 1,63 MB / PL) |
Zone North-West (.pdf / 1,24 MB / PL) |
Portuguese | |||
Brussels city (.pdf / 1,7 MB / PT) |
Schaerbeek/Saint-Josse (.pdf / 1,41 MB / PT) |
Etterbeek/Saint-Gilles/Ixelles (.pdf / 1,6 MB / PT) |
Anderlecht/Molenbeek (.pdf / 1,67 MB / PT) |
Auderghem/Watermael-Boisfort (.pdf / 1,55 MB / PT) |
Forest/Uccle |
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere (.pdf / 1,63 MB / PT) |
Zone North-West (.pdf / 1,24 MB / PT) |
Roumanian | |||
Brussels city (.pdf / 1,69 MB / RO) |
Schaerbeek/Saint-Josse (.pdf / 1,43 MB / RO) |
Etterbeek/Saint-Gilles/Ixelles (.pdf / 1,62 MB / RO) |
Anderlecht/Molenbeek (.pdf / 1,58 MB / RO) |
Auderghem/Watermael-Boisfort (.pdf / 1,56 MB / RO) |
Forest/Uccle (.pdf / 1,6 MB / RO) |
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere (.pdf / 1,65 MB / RO) |
Zone North-West (.pdf / 1,25 MB / RO) |
Turkish | |||
Brussels city (.pdf / 1,7 MB / TR) |
Schaerbeek/Saint-Josse (.pdf / 1,41 MB / TR) |
Etterbeek/Saint-Gilles/Ixelles (.pdf / 1,6 MB / TR) |
Anderlecht/Molenbeek (.pdf / 1,57 MB / TR) |
Auderghem/Watermael-Boisfort (.pdf / 1,55 MB / TR) |
Forest/Uccle (.pdf / 1,59 MB / TR) |
Woluwe-St-Lambert/Woluwe-St-Pierre/Evere (.pdf / 1,63 MB / TR) |
Zone North-West (.pdf / 1,24 MB / TR) |
1.1.3. CERTIFIED DPSs
The Brussels-Capital Region has put in place a 'DPS recognised by the Brussels-Capital Region' label in 2019. This label is a guarantee of the quality and recognition of a DPS that meets certain criteria: public accessibility, number of hours open, number of training hours, presence of a qualified trainer, and adequate equipment. They can be found here.
DPS of the ARC
|
Rue de l'Association 20, 1000 Brussels Phone +32 (0)2 221 11 79 |
Online: www.arc-culture-bruxelles.be |
DPS – Library of Riches Claires |
Rue des Riches Claires 24, 1000 Brussels Phone +32 (0)2 548 26 10 |
Online: www.brunette.brucity.be/bib/bibp1/index.htm |
DPS – Bravvo |
Rue de la Caserne 37, 1000 Brussels Phone +32 (0)2 279 65 85 |
Online: www.bravvo.be |
Mobile Digital Public Space |
Rue du Gouvernement Provisoire 34A, 1000 Brussels Phone +32 (0)2 425 65 85 |
Online: www.espacecultures.be |
DPS – Library of Laeken |
Boulevard Emile Bockstael 246, 1020 Brussels Phone +32 (0)2 279 37 86 |
Online: www.bibliolaeken.be |
Wijkpartenariaat - De Schakel |
Rue Dupont 58 (2nd floor), 1030 Brussels Phone +32 (0)2 219 00 64 |
Online : https://schakel.org/fr/partner/wijkpartenariaat-de-schakel/ |
EPN1030 (DPS1030) |
Rue de Jérusalem 46, 1030 Brussels Phone +32 (0)2 247 77 20 |
Online: www.me-1030.be/espace-numerique-1030 |
Web Workshop – DPS of Saint-Gilles |
Rue du Fort 37, 1060 Brussels Phone +32 (0)2 537 02 68 |
Online: www.atelierduweb.be |
Open Atelier 110 Anderlecht |
Rue Georges Moreau 110, 1070 Brussels Phone +32 (0)2 555 09 90 |
Online: www.makzvzw.org |
DPS Scheut |
Rue Léopold De Swaef 10 B, 1070 Brussels | Online: www.anderlecht.be |
DPS Goujons | Rue des Goujons 104, 1070 Brussels | |
Open Atelier 110 Molenbeek-Saint-Jean |
Rue Mommaerts 4, 1080 Brussels Phone +32 (0)2 555 09 90 |
Online: www.makzvzw.org |
Study Kids Support Asbl (SKS) |
Rue Vanderdussen 80, 1080 Brussels Phone +32 (0)475 95 85 31 |
Online: www.study-kids-support.be |
Koekeltech DPS |
Rue de l'Eglise Saint-Anne 63, 1081 Brussels Phone +32 (0)2 410 46 57 |
Online: https://www.koekeltech.be/epn-de-koekelberg/ |
DPS Ganshoren |
Avenue de la Réforme 66, 1083 Brussels Phone +32 (0)2 428 62 60 |
Online : https://cpasganshoren.be/insertion-socio-professionnelle/formations-aux-outils-informatiques-et-numeriques-a-lepn-espace-public-numerique-de-ganshoren/ |
DPS Library of Jette |
Place Cardinal Mercier 10, 1090 Brussels Phone +32 (0) 426 05 05 |
Online : https://www.jette.irisnet.be/nl/vrije-tijd/cultuur/franstalige-bibliotheek (FR/NL) |
Cultural Center of Evere – l’Entrela |
Rue de Paris 43, 1140 Brussels Avenue Platon 21, 1140 Brussels Phone +32 (0)2 241 15 83 |
Online: www.lentrela.be/missions/epn |
Digital Public Space by FQS
|
Rue Berthelot 163, 1190 Brussels Phone +32 (0)2 340 26 00 |
Online: www.f-q-s.be |
DPS Uccle |
Chaussée d’Alsemberg 1011, 1180 Brussels Phone +32 (0)2 563 21 89 |
Online : EPN Uccle (fobagra.net) |
Wolu Cyber Cité - Cyber de Wolubilis |
Rue Lola Bobesco 11, 1200 Brussels Phone +32 (0)2 761 60 18 |
Online: www.wolu-cyber.be |
DPS Sapiens |
Rue du Mérinos 1B, 1210 Brussels Phone: +32 (0)2 218 44 47 |
Online : https://caban.be/fr/espaces-publics-numeriques/fobagra-88/article/sapiens?lang=fr |
DPS CybeRogier |
Avenue Rogier 22, 1030 Schaerbeek Phone: +32 (0)492 19 35 05 |
Online : Espace Public Numérique (CPAS) | Schaerbeek (1030.be) |
DPS of Watermael-Boitsfort |
Square Albert 1er, 7 1070 Anderlecht Phone: +32 (0)471 76 16 98 |
Online : https://watermael-boitsfort.be/fr/vivre-a-watermael-boitsfort/culture/espaces-publics-numeriques/espace-public-numerique |
Névé AnderTech |
Square Albert 1er, 7 1070 Anderlecht Phone: +32 (0)471 76 16 98 |
Online : www.neve-edu.org |
DPS du Phare |
Chaussée de Waterloo, 935 Phone: +32 (0)2 605 14 80 |
1.3. OTHER DIGITAL INCLUSION STRUCTURES AND RESOURCES
Other support structures and training courses are also available to assist you:
DPS or regional offices | |
Support at home | |
Brochure for jobseekers | |
Mapping |
(list for teachers : training & ressources) |
Training platforms |
|
You will also find the Brussels digital inclusion stakeholders on the map produced by CABAN and on the Bruxelles Social website.
2. AM I ENTITLED TO THE SOCIAL TARIFF ?
The social tariff is a discount granted by operators on the fixed telephone or Internet bill. To receive it, certain conditions have to be met. The complete provisions regarding social tariff beneficiaries are laid down in Article 22 of the Annex to the Act of 13 June 2005 on electronic communications.
How to apply for the social tariff
Your application for the social tariff must be submitted to your operator (if they are a social tariff provider), who will inform you of the possible discounts, depending on your tariff plan.
The operator then forwards the application to the BIPT (Belgian Institute for Postal Services and Telecommunications), which checks whether you meet the conditions for the social tariff. If the dossier is approved, the operator applies the social tariff and adapts the bills from the next invoicing period.
If necessary, the BIPT will contact you by post for further information and then informs the operator whether the dossier has been approved or refused.
For questions on the conditions for the social tariff, please contact the BIPT officials from Monday to Friday from 9am to 12pm on +32 (0)2 226 89 51.
3. WHERE CAN I FIND COMPUTER EQUIPMENT?
Do you not have a computer at home? Do you tend to use computers in public spaces (libraries, Digital Public Spaces, etc.)?
Below are some associations that allow you to buy or rent IT equipment at reduced prices:
Close the Gap |
Didier Appels (didier.apperls@close-the-gap.org) Peter Manderick (peter.manderick@close-the-gap.org) – 0475.50.64.18 |
|
Molengeek |
Contact: community@molengeek.com |
|
CF2D |
Bernard Goffinet (bernard.goffinet@cf2m.be) Salvatore Correnti (correnti.salvatore@cf2m.be) – 02.526.28.67 Mustapha Jabour (mustapha.jabour@cf2m.be) – 02.526.28.60 |
|
Oxfam |
Jos bosmans (jbo@oxfamsol.be) - 0477.04.77.47 Computer Shop Ixelles-Elsene (infixe@oxfamsol.be) |
|
Circular.brussels asbl |
Contact: contact@circular.brussels |
If you have a disability and need adapted IT equipment, please contact the non-profit organisation Solival, which has set up a technological aid project called "CyberVal"
4. HOW CAN I CARRY OUT MY ADMINISTRATIVE PROCESSES ONLINE?
You can complete almost all your administrative processes online, at home, using your computer.
If you don't have a computer or are experiencing difficulties using one... Please visit section "1. Digital Public Spaces".
How to connect
There are several ways to connect to online services:
- Via your electronic identity card
- via itsme
- via Token
You can find the manual here (.pdf, 4.61 MB)
List of Digital public services for requesting official documents
IRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …) |
|
Helpdesk IRISline: +32 (0)2 801 00 00 email: irisline@paradigm.brussels Monday to Friday from 8am to 6pm |
« MyBenefits », an app where you can manage your social benefits (gas, electricity, water …) |
||
My Actiris one-stop shop where you can search for a job |
manual FR manual NL |
Contact Centre 0800 35 123 Monday to Friday from 8:30am to 12:30pm and 1:30pm to 4:30pm |
Brussels Fiscality - MyTax where you can view your property tax, traffic tax, etc. |
manual FR manual NL |
Helpdesk +32 (0)2 801 00 00 Monday to Friday from 8am to 6pm |
Official email via e-box |
manual FR manual NL |
Contact +32 (0)2 740 74 74 Monday to Friday from 8.30am to 5pm |
The National Register Mijn Dossier / Mon Dossier where you can view your personal National Register file |
manual FR manual NL |
Helpdesk Belpic +32 (0)2 518 21 16 email: helpdesk.belpic@rrn.fgov.be |
Mijn Gezondheid / Ma Santé, the central access point for various personal data about your health and information about health in general |
manual FR manual NL |
Helpdesk +32 (0)2 788 51 55 Monday to Friday from 7am to 8pm |
The Brussels Health Network portal to view which documents about your are being shared across health networks and allows you to manage this information flow |
manual FR manual NL |
Contact +32 (0)2 513 01 68 |
5. DIGITAL INCLUSION COORDINATION AND THE DIGITAL APPROPRIATION PLAN
This page was created in the context of the Digital Inclusion Plan 2021-2024 (DAP) [fr][nl]. This Plan was drafted by the Digital Inclusion Coordination (DIC) within Paradigm, in collaboration with the members of the Digital Inclusion Working Group and in cooperation with the stakeholders on the ground. Through this plan, the Brussels-Capital Region acknowledges the urgent need to take concrete measures to enhance the digital skills of the people of Brussels.
Are you a digital inclusion stakeholder and/or wanting more information about the projects of the Digital Inclusion Coordination? Visit the smartcity.brussels portal.
Any questions? Any comments? Contact the Digital Inclusion Coordination within Paradigm's Digital Transformation Hub
By email via inclusion@paradigm.brussels
By post, to the Digital Inclusion Coordination, at the following address: Avenue des Arts 21, B-1000 Brussels.
Information updated on 16 Augustus 2022