By public transport

These companies provide a full range of online and mobile services for phones and smartphones. 

STIB network

• External linkView online and/of download the interactive map and the network plans of the STIB as well as the district maps with information about the amenities next to the underground stations

SNCB network

• External linkFind a nearby SNCB station and discover the services in this station (online module)

The various public transport companies in Belgium share each other’s network information and timetables, so you can plan your journey using all forms of public transport.

STIB network

• External linkPlan your STIB journey (online module)
• External linkPlan your route through the planner with geolocation including all public transport companies in Brussels and view real-time information (timetable, disruption, ...) on the STIB network on your mobile or smartphone through the STIB/MIVB app (mobile services)

TEC network

• External linkPlan your TEC journey (online module)
• External linkAsk for information about a route on the TEC network (online form)

De Lijn network

• External linkPlan your De Lijn journey online or on your smartphone (search by address, stop or station) (online module or mobile service)

SNCB network

• External linkPlan your SNCB journey (online module)
• External linkPlan your SNCB journey through the SNCB/NMBS app (mobile service)

STIB network

• External linkView online the timetable, route map and real-time information (position for vehicles, information about works and disruption)
• External linkPlan your route through the planner with geolocation including all public transport companies in Brussels and view real-time information (timetable, disruption, ...) on the STIB network on your mobile or smartphone through the STIB/MIVB app (mobile services)

TEC network

• External linkView timetables of the TEC network (online module)
• External linkAsk for information about timetables on the TEC network
• External linkStay up to date with disruption on the TEC-network (FR) (online module)
• External linkTECxto - stay up to date on your mobile by text message with disruption on the TEC network (FR) (mobile service)

De Lijn network

• External linkView timetables and real-time information and stay up to date with problems/diversions on the De Lijn network online on or your smartphone (search by stop, line, commune or keyword) (online module or mobile services)
• External linkFind a nearby stop on the De Lijn network (search by address or station) and view timetables of a tram/bus at this given stop online or on your smartphone
  (online module or mobile services)

SNCB network

• External linkView real-time information (timetables, position of your train, disruption, ...) on the SNCB network (search on station or train number) (online module)
• External linkView online real-time information about works on the SNCB network
• External linkFollow the position of the trains (search on train number, station or route) (interactive online map)
• External linkView the SNCB real-time information (timetables, disruption, ...) on your mobile or smartphone through the SNCB/NMBS app (mobile service)

STIB network

• External linkFind a STIB sales outlet next to you (online module)
• External linkOrder and buy a STIB transport ticket through Go Easy (online module)

TEC network

• External linkFind the nearest TEC sales outlet (online module)
• External linkBuy a transport ticket online or on your smartphone through the E-SHOP
  (online module or mobile service)

De Lijn network

• External linkFind a sales outlet of De Lijn (search by commune) (online module)
• External linkBuy a ticket for the De Lijn network (online module)
• External linkBuy a season ticket for the De Lijn network (NL) (online service with eID)
• External linkBuy a ticket for the De Lijn network by text message (mobile service)

SNCB network

• External linkCalculate the price of your SNCB ticket or season ticket (online module)
• External linkTicket on line - validate your railcard or buy a train ticket online (online module)
• External linkBuy a train ticket through the SNCB/NMBS app (mobile service)

In some cases, you may need to contact your public transportation company, for example, for information, a complaint or a suggestion, a request for compensation due to a delay, or to request a certificate or report a lost item. There are various forms available that also allow you to do this online:

STIB network

• External linkMake a complaint or a suggestion, ask a question, apply for a certificate or proof, report lost property, make a reservation (disabled or school group assistance in the metro, disabled minibus) on the STIB network (online form)

TEC network

• External linkAsk for information about timetables or a route on the TEC network (online form)
• External linkReport an incident (delay, ...) on the TEC network (online form)
• External linkApply for a delay certificate on the TEC network (online form)
• External linkApply for a fiscal certificate on the TEC network (online form)
• External linkApply for a price/kilometre certificate on the TEC network (online form)
• External linkBook a group travel on the TEC network (online form)
• External linkSubmit another application about the TEC-network (online form)

De Lijn network

• External linkAsk a question over the products or services of the De Lijn network and express your opinion (complaint, suggestion, comment) over the De Lijn network (online forms)
• External linkApply for a delay certificate on the De Lijn network (online form)

SNCB network

• External linkBook a travel for a group or for passengers with reduced mobility, apply for refund or compensation, for a document (delay or travellers certificate), report lost property, make a request on the purchase of a ticket on the train or a fine, ask for information, express your opinion about the service on the SNCB network, check or change your personal info (online forms)