Using a statistical method, the importance of the different satisfaction items could be calculated. In order to best synthesise the barometer results, only the strengths (high satisfaction and importance) and the weaknesses to be improved (low satisfaction and high importance) have been commented on.
Van users
Satisfaction regarding van use: 4.3 out of 10 (4.2 out of 10 in 2021). (N: 115)
According to the 2024 survey, the strengths of the van are the availability of public charging points for electric vehicles, journey times outside peak hours, and the feeling of safety regarding the risk of assault at night.
The weaknesses are the condition of the road network and parking provision, the ease of stopping and unloading bulky items, and journey times during peak hours.
The 2024 survey did not reveal any significant change compared to 2021, either in overall satisfaction or in the various satisfaction items.
Car users
Satisfaction regarding car use: 4.4 out of 10 (4.5 out of 10 in 2021). (N: 1857)
According to the survey, the strong points of the car are travel time outside peak hours and safety, particularly related to the risk of assault.
The weak points of these modes are the design and condition of roadways, ease of stopping and unloading, and for the car, travel times during peak hours. For the car, these weaknesses are more pronounced for people with disabilities.
The 2024 survey did not identify a significant change in overall satisfaction. However, satisfaction increased significantly for a few items, notably related to on-street parking, the possibility to give feedback, and the availability of charging points.
Two satisfaction items show slight but nevertheless significant decreases: "Travel time during peak hours", "travel time outside peak hours".
Truck users
Satisfaction regarding truck use: 6.0/10 (5.7 out of 10 in 2021). (N: 92)(small sample size)
Truck, bus and coach drivers highlight as strong points the ease of stopping and unloading as well as the feeling of security regarding the risk of assault.
As weak points, the on-street parking offer, the possibility to give feedback or report any observed problems, and the design of roadways and parking areas.
No statistically significant evolution could be demonstrated compared to 2021.
Motorcycle/scooter users
Satisfaction regarding the use of motorcycles/scooters: 6.0 out of 10 (5.8 out of 10 in 2021). (N: 211)
For motorcycles/scooters, the common strengths are journey time and the feeling of security regarding the risk of assault.
The weaknesses are: road design, the feeling of security regarding the risk of accident, the sufficient number of parking spaces adapted for two-wheelers on the road.
The satisfaction items related to the ease of using another mode of transport during a journey, the sufficient number of secure public parking spaces adapted for two-wheelers, and the possibility of giving one's opinion have increased significantly since 2021, with relative changes greater than or equal to +21%.
Satisfaction regarding the cost of using motorcycles compared to other modes of transport and journey times outside peak hours has slightly decreased compared to 2021, with relative changes of around -5%.
The other satisfaction items have not changed significantly compared to 2021.
Cyclists
Satisfaction regarding bicycle use: 6.3 out of 10 (6 out of 10 in 2021). (N: 1301)
Bicycle strengths: journey time, health impacts, cost of use
Bicycle weaknesses: opportunity to give feedback, design and condition of roads
All satisfaction items increased between 2021 and 2024, with 13 out of a total of 16 items increasing significantly. The most significant increases in satisfaction concern infrastructure, communication (signage, opportunity to give feedback) and on-street parking and secure off-street parking.
Pedestrians
Satisfaction with walking: 6.2 out of 10 (6.0 out of 10 in 2021).
(N: 2,052)
For the pedestrian mode, the strengths are the impact on health, the ease of changing transport mode during the journey, and the feeling of safety during the day in relation to the risk of assault.
The weaknesses are aesthetics, the condition of pavements, and the availability of information and comfort of use during disruptions (accidents, works, ...).
Infrastructure weaknesses are more pronounced for people with a disability.
Compared to 2021, satisfaction has slightly increased (+3% to +8%) for items related to communication (information during the journey, possibility to give feedback), the ease of changing transport mode during the journey (intermodality), and the feeling of safety in relation to the risk of assault.
No change is observed in the level of satisfaction relative to infrastructure (aesthetics, design, condition, congestion, presence of benches, etc.).
Micromobility users
Satisfaction regarding the use of micromobility devices: 6.4 out of 10 (6.3 out of 10 in 2021). (N: 90)
For micromobility devices (e.g., personal scooters, rollerblades) the strong points are the impact on health and the ease of changing transport modes during a journey (intermodality).
The weak points are road design, information and signage along the route.
Satisfaction items related to cost compared to other modes of transport and related to journey times have slightly decreased compared to 2021. Satisfaction related to the condition of roads and cycling infrastructure, however, has increased from 4.3 out of 10 to 5.1 out of 10 (+19%). The parking provision intended for micromobility is perceived significantly better in 2024, rising from 3.8 out of 10 in 2021 to 5.1 out of 10 (+34%). Satisfaction relative to the possibility of giving one's opinion has also improved well (4.3/10 => 5.1/10 i.e., +19%).
Urban public transport users
Satisfaction regarding the use of urban public transport: 6.53 out of 10 (6.4 out of 10 in 2021). (N: 1269)
For public transport, the strong points are the frequency of service during peak hours, the ease of combining it with other modes of transport for a journey, and road safety.
The main weakness is the frequency of service outside peak hours.
Satisfaction related to the feeling of safety (risk of assault) has increased compared to 2021 and has decreased in importance.
Train users
Satisfaction regarding train use: 6.5 out of 10 (6.6 out of 10 in 2021). (N: 659)
For trains, the strengths are journey times, vehicle quality and frequency of service during peak hours.
The weaknesses are the ability to give feedback or report problems, as well as the lack of information during service disruptions and punctuality.
There is no fundamental change in overall satisfaction between 2021 and 2024. The only item that has decreased concerns the cost compared to other modes of transport, which is perceived more negatively in 2024.
Shared bike users
Satisfaction regarding the use of shared bikes: 6.9 out of 10 (6.9 out of 10 in 2021). (N: 181)
For shared bikes, the strong points are journey times and the ease of booking a trip.
The weak points are the quality of the bikes and communication (the ability to give feedback or be informed of disruptions).
There is no significant change in overall satisfaction. Nevertheless, an improvement is noted in satisfaction relative to the quality of infrastructure, the feeling of safety linked to the risk of accident, and the parking provision. Communication is also perceived better in 2024 (the ability to give feedback or be informed of disruptions).
Users of shared scooters
Satisfaction regarding the use of shared scooters and mopeds: 7.0 out of 10 (7.1 out of 10 in 2021). (N: 92)
For shared scooters and mopeds, the strong points are journey time and vehicle availability. The weak points relate to the availability of information during disruptions and the feeling of safety regarding the risk of accidents.
There is no notable change compared to 2021, either in terms of overall satisfaction or in terms of the different satisfaction items, except for the state of roadways and cycle facilities where satisfaction improved in 2024.
Shared car users
Satisfaction regarding the use of shared cars: 7.2 out of 10 (7.6 out of 10 in 2021). (N: 217)
As with conventional cars, the drawback of journey time during peak hours and the strength of safety from aggression are found, with the added qualities of ease of booking a journey and cost.
Overall satisfaction has not changed substantially since 2024. However, satisfaction regarding the availability of charging points has increased significantly, rising from 5.1 out of 10 to 6.8 out of 10 (+33%).
Similar results are found for carpooling as a passenger, taxis, and VTCs (Private Hire Vehicles with Driver), with off-peak travel time as a strong point. And peak travel time as a weak point.
Taxi users
Satisfaction regarding taxi use: 7.2 out of 10 (6.8 out of 10 in 2021). (N: 105)
Carpooling users
Satisfaction regarding carpooling use: 6.7 out of 10 (7.3 out of 10 in 20201). (N: 231)
Overall satisfaction is down compared to 2021. Only satisfaction concerning the feeling of safety regarding the risk of assault in the evening and at night has deteriorated significantly compared to 2021.
VTC Users
Satisfaction regarding VTC use: 7.6 out of 10 (8.0 out of 10 in 2021). (N: 180)
Overall satisfaction has slightly decreased compared to 2021.
For certain modes of transport, the measurement of satisfaction was split into two subgroups in 2024. Comparisons are therefore not possible with the 2021 results at the most detailed level but remain possible at the aggregated level. This is the case for the following modes of transport: STIB (see "urban public transport" above), DeLijn/TEC (see "urban public transport" above), station-based shared cars and free-floating shared cars (see "shared cars" above), station-based shared bikes and free-floating shared bikes (see "shared bikes" above).