Core values and commitments of Brussels Fiscality

Brussels Fiscality stands out for its strong values: boldness, innovation and leadership are part of its DNA. These values lead to:

• Ambitious projects like MyTax, the e-kiosks…
• Fruitful regional collaborations with Brussels Mobility, Brussels Environment, the Brussels Housing Corporation…
• Social commitments, including diversity, inclusion and sustainable development.

Brussels Fiscality also holds customer orientation and solidarity in high regard, through:

• Accurate, transparent and high-quality services.
• Accessibility through a wide range of channels like Opens in new windowMyTax, email, phone, service desk...
• Empathetic and human-centered engagement with citizens, partners, candidates and employees.

As a public service, Brussels Fiscality has a social responsibility to set an example. It therefore makes every effort to systematically integrate ethical, social and environmental challenges into its activities, processes and projects.

Brussels Fiscality reduces its ecological footprint through:

• Reduced paper consumption.
• Digitalisation of its services.
• Energy-efficient offices with easy access by public transport.
• Less commuting thanks to part-time teleworking.
• A bicycle allowance.
• Sustainable furniture.
• Fresh, seasonal products in the cafeteria.

Brussels Fiscality is committed to diversity and inclusion in every aspect of its work:

• Attention to the digital divide in processes and communications.
• Accommodations for employees with disabilities.
• Follow-up with an annual diversity plan.
• Regular internal awareness campaigns.

Brussels Fiscality promotes sustainable and socially responsible procurement by prioritising:

• Proposals with environmental and social clauses.
• Companies that actively address social challenges, for example by hiring people with disabilities or offering demonstrably sustainable services.

Improving the well-being of its employees is a top priority of Brussels Fiscality, with:

• Attractive and healthy working conditions.
• Dedicated well-being policies.
• Training and professional development.
• Social services and designated confidential advisors.
• …

Brussels Fiscality aims to handle all cases, citizens, candidates and employees in a fair, neutral, objective and transparent manner:

• Valuing diversity and cultural background of citizens and colleagues.
• Protecting everyone’s privacy.
• Treating everyone equally while considering legitimate individual rights.
• Rejecting all forms of verbal or physical violence.

Brussels Fiscality is firmly committed to modernisation and digitalisation:

• The Opens in new windowMyTax online platform.
• Electronic kiosks at reception.
• New Ways of Working, including teleworking and hybrid work, remote collaboration tools, flexible hours, goal-based work, efficient work tools…