IT Assistance
Ensuring a functional IT environment through hardware and software technical support
Service overview
The IT Assistance service supports institutional partners in guaranteeing the smooth operation of their IT environment, covering both hardware and software.
The service focuses on two main areas: IT operations and maintenance. It also includes specialized support for Paradigm products, ensuring that institutional systems remain reliable, up-to-date, and fully supported.
Key characteristics:
- Operations: Deployment of IT systems (installation, configuration, assistance), server and workstation management, and implementation of operational procedures (backups, automation, updates).
- IT Maintenance: Operational management of the IT fleet, hardware and software upgrades, on-site troubleshooting, and user training.
- Paradigm Product Support: Dedicated handling of requests and incidents related to Paradigm solutions.
- Availability Guarantee: Proactive measures to ensure the continuous availability of hardware and business applications.
- Pre-study phase: Preliminary analysis for any software not currently covered by Paradigm’s standard skill portfolio.
Key benefits:
- Comprehensive technical support to ensure the continuity of IT services
- Optimal availability of systems and applications for all users
- Risk reduction through rigorous and standardized operational procedures
- Dedicated expert support for Paradigm’s specific products and solutions
- A flexible service adaptable to the unique needs of each administration