MS365 Support

This service provides targeted expertise in Microsoft 365 collaboration tools, ensuring their proper functioning and optimal adoption within your institution. Only services actually performed are deducted from the reserve.

Service Coverage

• Daily management of users, groups, roles, and licenses.
• Maintenance of the regional security baseline.
• Supervision of Entra ID and management of Entra Connect synchronization.
• Monitoring of compliance and critical configurations.

Functional Support

• Assistance with Microsoft 365 tools: Exchange Online, Teams, OneDrive, SharePoint, Office 365, Microsoft Intune, etc.
• Resolution of collaboration issues (access permissions, synchronization).
• Setup of basic features.
• Management of permissions and file sharing in SharePoint and OneDrive.
• Support for the configuration and use of Teams meetings (rooms, calendar, advanced options).
• Creation and modification of templates or simple automations for office tools – Power Apps/Automate.

Technical Support

• Analysis and resolution of technical incidents (performance, synchronization, etc.).
• Configuration adjustments or corrections.
• Assistance with simple automations via Power Automate or PowerShell.
• Resolution of problems related to integration with third-party applications (common connectors).
• Development of simple custom reports via Power BI or other Microsoft tools.

Preventive Maintenance

• Performance monitoring and optimization.
• Quota adjustments and data cleaning.
• Minor updates.
• Basic security checks: analysis of audit logs, management of anomalous access.
• License analysis and optimization for improved cost management.

Corrective Maintenance

• Bug fixes.
• Correction of configuration errors.
• Incident resolution (e.g., cybersecurity-related incidents).

End-user and Administrator Training

• Training on 365 applications.
• Training on tools for managing the 365 environment.