Paradigm Background paper: chatbots in public services
Paradigm is publishing its first Background paper, a new series of publications exploring the key topics of digital transformation and GovTech.
Published on
This first edition is devoted to chatbots, conversational agents that are gradually being integrated into public services. Their aim is to improve relations with citizens and businesses, simplify access to information and relieve agents of certain repetitive tasks.
On the agenda:
- An overview in Belgium and internationally;
- Experiments conducted by Paradigm with its partners;
- Real-life testimonials;
- Risks to anticipate and precautions to take for responsible use;
- Prospects for voicebots (the voice version of chatbots) and AI agents.
With this paper, Paradigm aims to provide a framework for reflection and practical references for administrations wishing to consider deploying conversational solutions.
Discover this first Background paper nowOpens in new window !
Carnet chatbot Paradigm
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