Online services for environmental issues

BRUGEL (FR/NL)External link is the Brussels gas and electricity market regulator.
Its website contains forms helping you choose the right energy source and supplier and providing administrative support:

• BRUSIM – compare gas and electricity suppliers and prices in the Brussels-Capital RegionExternal link (online module)
• GreencheckExternal link - monitor the green component of your electricity supply

Sibelga is the only distribution network operator for electricity and natural gas in the 19 communes of the Brussels Capital Region.

On its website you will find forms which will make the management of your energy (meters - connections: opening/closing, works, rates, meter reading, EAN code, history) easier.

• Submit an application to SibelgaExternal link
• Make a complaint to SibelgaExternal link

Even better: the website of Sibelga allows you to complete some formalities online:

• Search an EAN codeExternal link 
• View the meter reading calendar (search by address)External link
• Report your meter readingsExternal link
• Submit a request for workExternal link 
• Calculate the rates for worksExternal link
• Calculate the nework usage rates with a distribution cost simulator (FR/NL)External link

The Energuide application allows you to keep close tabs on your consumption, but also your expenses. You can now follow your energy consumption for electricity, gas, water, fuel oil or even your car.

• ​Manage your energy consumption with the Energuide applicationExternal link
  (online module or mobile service)

‘Classified installations’ refers to all activities, equipment or products that may have an impact on the environment and the surrounding communities, and that require an environmental permit.

• View the list of classified installations on the Bruxelles Environnement website (search by keyword, by section number or using free text) (FR/NL)External link (online database)

The website of Bruxelles Environnement shows you how to determine whether land is contaminated and how to prevent and tackle soil pollution.

• Complete a number of soil-related forms online (application for access to the soil survey, application for a soil certificate, notification of and application for an exemption from an assessment of soil conditions, application for derogation under Articles 17 and 23, application for a grant for carrying out a soil survey and unknown source pollution treatment) through IRISboxExternal link
  (online service with electronic identity card)

Info Bruit is the Brussels-Capital portal site on noise.

• Submit an application about noise (information, complaint, ...) on the website Info Bruit (FR/NL)External link (online form)

The website of Bruxelles Environnement provides an application called WebNoise, a network for measuring ambient noise and railway and aircraft noise, and noise monitoring network.

• View the noise measurement results (FR/NL)External link (interactive maps and charts)

• Report noise nuisance through IRISboxExternal link
  (online service with electronic identity card)

Complaints about aircraft noise can be made to the Environmental Police subdivision of Bruxelles Environnement (IBGE) by completing an online form.

• Make a complaint about aircraft noise (FR/NL)External link (online form)

• Submit a request for rat control to your commune through IRISboxExternal link
  (online service with electronic identity card)

Bruxelles-Propreté offers a number of online services with regard to local waste collection service points in the Brussels-Capital Region:

• Find out the waste collection days for your streetExternal link (online search)
• Find the nearest bottle bank or Proxy Chimik dropping siteExternal link (online search)
• Downlad the Recycle! app which provides information about waste collectionExternal link (mobile service)
• File a complaint to Bruxelles-PropretéExternal link (online form)

The Fix My Street application allows to report damage to public roads or the presence of rubbish and illegal dumping in one click (using the website or the mobile app) to the competent Brussels authorities. You can also view all damages on an interactive map.

• Report a damage and view all damages to public roads onlineExternal link 
  online module or mobile service)

You can make a complaint if you continue to receive unaddressed advertising in spite of the regional no-advertising sticker (FR/NL)External link on your letterbox:

• Complain about the non-compliance with the no-advertising sticker (FR/NL)External link (online form)

The website 'Air quality (FR/NL)External link' of Bruxelles Environnement provides continuous information about the air quality in the Brussels-Capital Region.

• Receive an alert in case of peak pollution (FR/NL)External link by text message, email or through the Air Quality app.

The term "Low Emission Zone" is used to designate where polluting vehicles are not allowed to drive in a given city, or areas of that city.
The LEZ is in force across the territory of the 19 Brussels communes.

• Find out with the LEZ simulator if your vehicle is allowed in the low emission zone of the Brussels RegionExternal link (online module)

• Submit an application for derogation from the prohibitions provided for in the nature conservation legislation through IRISboxExternal link
  (online service with electronic identity card)

If you suspect a case of animal neglect or cruelty in the Brussels-Capital Region, you can make a complaint to Bruxelles Environnement.

• Make a complaint about animal neglect and cruelty (FR/NL)External link (online form)