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Our public services at your home!

The lockdown measures adopted since 16 March to combat the coronavirus are gradually being lifted in our country.
However, certain measures are still in place to limit the spread of the virus. Compliance with these measures will help you to avoid falling ill and/or contaminating others.
Share good habits, not the virus!


Online administratives processes

The offices of the public administrations are once again accessible, subject to certain arrangements, such as making an appointment.

You can also complete almost all your administrative processes online, at home, using your computer.

There are several ways to connect to the government’s online services:
 

 

If you don't have a computer or are experiencing difficulties using one, please visit the page 'digital inclusion' by clicking here. There are associations on the page that can help you with these processes.


Digital services to request official documents online.

IRISbox

IRISbox, an e-office where you can request government documents or carry out another action at a regional or municipal institution (such as a change of address, family composition, parking card …) - manual FR - manual NL

Helpdesk IRISline: +32 (0)2 801 00 00 – email: irisline@cirb.brussels – Monday to Friday from 8am to 6pm

 

myBEnefits« MyBenefits », an app where you can manage your social benefits (gas, electricity, water …)

 

MyActirisMy Actiris one-stop shop where you can search for a job - manual FR - manual NL

Contact Centre 0800 35 123 - Monday to Friday from 8:30am to 12:30pm and 1:30pm to 4:30pm

 

MyTaxBrussels Fiscality - MyTax where you can view your property tax, traffic tax, etc. - manual FR - manual NL

Helpdesk +32 (0)2 801 00 00 - Monday to Friday from 8am to 6pm

 

my e-box Official email via e-box - manual FR - manual NL

Contact +32 (0)2 740 74 74 – Monday to Friday from 8.30am to 5pm

 

Mon DossierThe National Register Mijn Dossier / Mon Dossier where you can view your personal National Register file - manual FR - manual NL

Helpdesk Belpic +32 (0)2 518 21 16 – email: helpdesk.belpic@rrn.fgov.be

 

Ma SantéMijn Gezondheid / Ma Santé, the central access point for various personal data about your health and information about health in general - manual FR - manual NL

Helpdesk +32 (0)2 788 51 55 - Monday to Friday from 7am to 8pm

 

Brussels Health NetworkThe Brussels Health Network portal to view which documents about your are being shared across health networks and allows you to manage this information flow - manual FR - manual NL

Contact +32 (0)2 513 01 68

Contact a municipal or regional government

Despite the closure of the administration offices, they are still available to citizens by email, telephone or by appointment.
 

  • The Brussels Regional Public Services: link
  • Brussels Fiscality: link
  • The 19 municipalities: link
  • The Public Centres for Social Welfare of the 19 municipalities: link
  • The Brussels-Capital Region housing companies: link

Covid-19 Grants

The Brussels-Capital Region supports companies which have had to temporarily close their doors and which are active in certain sectors of activity with special grants.
All the details on the Brussels Economy and Employment website (FR/NL)
 
The Brussels-Capital Region also supports low-income tenants who suffer a loss of income with a single grant of € 214.68 per household.
A specific letter will be sent to the alleged beneficiaries so that they can have the necessary information to submit their request.
All the details on the website Logement Brussels (FR/NL)

Public and Citizen initiatives

Solidarity

Do you need help with your daily tasks or do you want to offer your help? There are several platforms that match offers with requests.

  • Website Covid-Solidarity - phone number: 02 808 96 54
  • Website Brussels Helps collects all request for help or assistance.
  • Reconnecting communicties through solidarity with website Helpify, Solidair.brussels, Hoplr.
  • The app and the website ListMinut (FR) is available free of charge.
  • The RTBF and the non-profit association Cap 48 0800 711 37 (FR)
  • For any social emergency: 0800 35 243 (FR) (8 am to 8 pm from Monday to Friday - 10am to 8pm in the weekends)

 

Do you need psychological help?

 

Recent weeks have not been easy. Please do not hesitate to contact the services offering psychological assistance.
 
  • Interactive map for help and care services: interactive card
  • The Everyone OK website or the Brugmann University Hospital Helpline 02 477 20 30 (FR/NL)
  • If you are having suicidal thoughts, please call the Suicide Prevention Centre on 0800 32 123 (FR), 24 hours a day, 7 days a week.
  • The Centre has also opened a special line for people who are grieving or ill during this difficult period: 0800 20 440 (FR)
  • If you are suffering from parental burnout, call SOS Parents on 0471 414 333 (FR), 7 days a week, 8.00am to 8.00pm. 
  • Free telephone helpline for domestic violence: 0800 30 030 (FR), 24 hours a day, 7 days a week.  Anonymous and free
  • Telephone helpline for mental health services:  025 01 01 27 / 28 / 29 (Monday to Friday 6.00pm to 10.00pm and Saturday and Sunday 9.00am to 5.00pm)

Mobility

If you need tu use public transport, you must comply with the specific rules implemented by the various transport company (wearing of masks, mandatory one-way sustems, different timetables, etc.).

The websites and customer service departments of the various companies will give you all the details:

  • STIB: customer service: 070 23 20 00
  • SNCB: customer service: 070 79 79 79
  • TEC: customer service: 010 23 53 53 (for Walloon Brabant)
  • De Lijn: customer service: 070 220 200

Sharing services for bikes, sccoters and mopeds are also operational. Remember! Wash your hands thoroughly before and after user!

Fines related to LEZ (Low Emission Zones) are temporarily suspended. THey will be reinstated from 1 July. 

Shops

Shops, bars and restaurants are open once again. However, you must comply with their instructions: hand gel, possible wearing of masks, mandatory one-way systems, limited time in which to do your shopping, etc.

Open air markets are permitted with a maximum 50 stalls.

You can visit your hairdresser or beauty salon: by appointment only and it is mandatory to wear a mask.

Start-up

The StartupVie platform lists all the Belgian start-ups offering free and practical solutions to help families, freelancers and the largest companies, hospitals and even schools to overcome Covid-19.

You will also find mutual assistance platforms, online lessons for children, e-retailers, platforms for helping restaurants, etc.

Health

For any information about the Coronavirus, please consult the official websites:

Here you will find the latest measures taken by the authorities, advice on how to take the best care of yourself and your family and how to limit the spread of the virus, what to do if you develop symptoms, etc.

For professionals, information kits and posters can be downloaded for free.

If you do not have a general practitioner, please contact the GP dispatching service by phone on 1710.
In case of emergency, call 112.

Are you a company? Then please contact 1819