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Reporting accidents on the Region’s roads

What to do in the event of an accident on one of the Region’s roads
Pedestrians, drivers and cyclists are all users of the Brussels-Capital Region’s roads. What should you do if you have an accident attributable to one of the Region's roads, roadworks or an object in the public domain, like a tree, a street lamp or a pole?

Roads in Brussels are the responsibility of the Brussels-Capital Region or the commune in which they are located. The arrangements outlined below only apply to accidents on one of the Region’s roads. For communal roads, contact the competent communal authorities. If you are unsure of anything, call the free number 0800 94 001.

If you have an accident attributable to one of the Region's roads, roadworks or an object in the public domain, like a tree, a street lamp or a pole, you should do the following:

  • Call the police at the time of the accident and indicate any risk to other road users.
  • Where possible, take photos of the location and the accident, including any damage. Ask any witnesses to wait for the police to arrive or at least note their contact details and any statement they wish to make.
  • Make a statement (file a complaint) to the police (there and then if you have called the police or at the nearest police station) describing all damage caused by the Region.
  • Send a copy of the file to the regional bodies of Bruxelles Mobilité as soon as possible.
  • Notify Brussels Regional Public Service (which acts as its own insurer) of your claim either personally or through your insurance company, using the standard claim notification form (FR/NL) (PDF format) (216K).
  • Send the claim notification form to the following address:
    Brussels Regional Public Service
    Bruxelles Mobilité
    Direction Appui Administratif (DAA) - Cellule Législation et Contentieux
    Rue du Progrès, 80, boîte 1, 1035 Brussels.
  • You should also provide supporting documents – cost estimate, assessment, invoices, vehicle registration and/or MOT/inspection for motorised vehicles, as well as any documents required for the claim to be handled. Bruxelles Mobilité needs these documents to register the claim, initiate an investigation and issue a decision on the Brussels-Capital Region’s liability with regard to the accident.

This information was correct when published. The Brussels-Capital Region cannot be held responsible for any subsequent changes.

For more information, contact Bruxelles Mobilité free of charge on 0800 94 001.